Tasks and Responsibilities

Product Team Support

• Provide high-level technical support for the application, ensuring all production incidents are handled according to defined SLAs
• Serve as Tier-2 escalation for production incidents, including collaboration with DevOps, Developers, Architects and Product Owners
• Operate and support our cloud-native environment in Azure, ensuring system resilience and performance
• Maintain advanced systems to enhance reliability, monitoring, and operational efficiency
• Develop scalable monitoring and alerting solutions (using KQL, App Insights, and Azure Monitor) to detect issues before they impact our customers
• Build and maintain detailed technical runbooks to streamline incident resolution and knowledge sharing
• Implement scripts and tools to automate repetitive diagnostic tasks and streamline system operations
• Work closely with the development team to ensure smooth product transitions from development to production via CI/CD processes

Professional Competences

• Successfully completed bachelor's degree in computer science, information technology or a related field, or comparable professional experience (3+ years)
• Strong understanding of distributed systems patterns and microservice architectures
• Experience with event-driven architecture and messaging systems
• Experience with container orchestration, particularly Kubernetes
• Knowledge of cloud platforms, particularly Microsoft Azure
• Experience with Infrastructure as Code (Crossplane, Terraform)
• Proficiency with CI/CD tools and practices (e.g., GitHub Actions, ArgoCD)
• Scripting experience (Python, Bash)
• Experience with monitoring, distributed tracing, and observability tools (Azure Monitor, Grafana)

Desired Skills

• Strong ability to write complex queries in PostgreSQL to investigate data inconsistencies or extract reports
• Ability to read and debug C# / .NET code to identify where a process is failing.
• Knowledge of API gateway patterns and implementations
• Proficiency in Jira or similar tools for ticket management and documentation
• Experience with message brokers (Kafka, RabbitMQ, etc.)

Personal Skills

• Working knowledge of French (B2) to support our key customers and stakeholders in Belgium and Switzerland
• Strong communication and collaboration abilities
• Problem-solving mindset with systems thinking approach
• Ability to balance immediate needs with long-term solutions
• Self-motivated and continuous learner
• Comfortable working with cross-functional teams
• Organized and methodical approach to complex problems

B. Braun Medical, S.A. U. | Aitana Altuna