Hi, we're Back Market.

We're here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.

Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet - and consumers - a break. Our mission is simple: to do more with what we already have.

Are you ready to join us?

About the role

We're looking for a Senior/Staff AI Product Manager to join the AI Core squad and help shape the future of AI at Back Market.

You'll own the AI Product vision and roadmap, working closely with other tribes (Customer Journey, Finance, Care,...) and balancing two critical responsibilities: building innovative AI features and accelerating AI adoption company-wide.

You will also be the Product Manager responsible for the Customer fraud stream, a cross-functional initiative that involves both AI and Identity/Security squads.

You'll be at the heart of innovative, cross-functional projects with significant autonomy and high visibility.

What you'll do

AI Product Development

• Conduct discovery and collaborate with our customers and with refurbishers to identify pain points, opportunities, and areas for innovation

• Drive the development and launch of high-impact AI features (e.g., AI Shopping Assistant, Customer Fraud Detection, advanced predictions, new AI use cases)

• Collaborate closely with a team of Data Scientists and Machine Learning engineers to align on priorities and deliver features

• Incubate exploratory AI projects and advanced R&D initiatives with high potential value

• Define the product vision and roadmap in collaboration with engineering, data and business partners

AI Enablement & Adoption

• Lead company-wide AI adoption initiatives, to accelerate AI integration across teams

• Provide expert consulting to product teams, helping them identify AI opportunities and build solutions autonomously

• Grow and nurture the AI community at Back Market through training, knowledge sharing, and collaboration

• Manage and drive adoption of AI productivity platforms like Dust

Profile we're looking for

Experience

• 4+ years of product management experience with a focus on data science

• Demonstrated success launching high-impact features

• Strong expertise as a AI/Data Science product manager: you've led teams of data scientists and ML engineers, and are proficient in SQL and Tableau

• Fluent English speaker

Skills & Mindset

• User-centric thinking: You deeply empathize with our users and are passionate about solving their problems

• Impact and Data driven decision making: You leverage data to define North Star metrics, validate hypotheses, and prioritize work that delivers real business value

• Strong communication: You can articulate your vision clearly to engineers, data scientists and business stakeholders

• Collaborative leadership: You use soft power to bring people along, build consensus, and drive results through influence

• Enablement mindset: You're passionate about empowering others, sharing knowledge, and building capabilities across teams

WHY SHOULD YOU JOIN US? ✌🏼

At Back Market, we're committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives : it's one of the reasons we're such a high-scoring certified B Corp company (93.2).

No matter your role and seniority level, you'll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment : with benefits to match, like:

• A mission-driven work environment where your day-to-day makes an impact on the planet. Seriously.

• Hybrid work environment, with 1 remote day per week and 1 remote work week per quarter

• Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training

At Back Market, we strive to create a workplace that embodies the world we're trying to change. We've embedded our diversity, equity, and inclusion principles into our DNA : from dedicated staff to employee resource groups to our company values.

We know that the perfect background for a role doesn't mean the perfect fit : we encourage you to apply even if you feel you may not tick every box.

If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.