Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it's the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Roles & Responsibilities :
· Troubleshoot and resolve system-related issues in Service Management Tool, prioritizing urgency and user impact. Escalate complex problems when necessary.

· Identify areas for process optimization, develop and implement solutions, and track their effectiveness over time.

· Provide support with testing activities and maintain test documentation to support high-quality deliverables.

· Drive and safeguard data consistency across HR IT systems

· Collaborate with Global Application Support Specialists, developers and with other support teams

· Provide continuous support and consulting to the HR data maintenance country teams

· Create support and training documents

· Advise and support stakeholders on requirements and solutions

· Act as a bridge between business and IT departments in an international context

· Handling and management of Change Requests, assuring that the process is running as defined