Company Description

Do you want your ideas to shape the technology of the future? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve the lives of people across the world.

Welcome to Bosch.

The Bosch Group operates in four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology employing over 420,000 associates in 128 countries worldwide - 85,000 associates in research and development, of which nearly 44,000 are software engineers, and more than 6,000 associates in the UK and Ireland.

Job Description

To work as part of the 2nd level Business Operations Order Management team. To provide support for our 1st level teams. To be responsible for ensuring we offer an excellent customer experience

• Support of the UCC & ScriptHub to achieve their KPI'S
• To provide training to UCC & ScriptHub when required
• Collaborating closely with key PT customers to ensure their specific requirements are effectively managed and delivered within the required timeframe.
• Handling escalations from PT Customers
• Maintenance of customer data in SAP
• Working with customers to improve processes and efficiency
• Monitoring customer KPI reports and executing follow-up actions to support ongoing development
• Data mining in Celonis and subsequent follow-up actions to foster continuous improvement
• Attendance at customer meetings and visits off site
• To review all 'changed' orders using Approval Framework
• Collaborate closely with auditors by examining sample documents, identifying process gaps, and proactively enhancing processes in accordance with Central Directives.