CaixaBank is the leading financial group in Spain and one of the most significant banking institutions in the Eurozone, serving millions of customers through an extensive network of branches and digital channels. The company operates across retail banking, insurance, and asset management, maintaining a dominant market share in the Iberian Peninsula following its 2021 merger with Bankia. With its legal headquarters in Valencia and major operational hubs in Barcelona and Madrid, CaixaBank offers a vast array of career paths ranging from local branch management to highly specialized corporate functions. For international professionals, the bank is particularly relevant in areas such as cybersecurity, fintech, data analytics, and sustainable finance, where it seeks to integrate global best practices into its digital transformation strategy.

Founded in 1904 as Caja de Ahorros y Pensiones de Barcelona ('la Caixa'), the institution transitioned to a publicly traded bank in 2011. In 2021, it completed a landmark merger with Bankia, solidifying its position as the largest bank in the Spanish domestic market.

Gestor/a Personal a Distancia - Connecta - Particulares - Contribuidor Individual

CaixaBank

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Which projects do we work on?

Manage, monitor, support and commercialise the customers of its Particular Banking portfolio, identifying sales opportunities, maintaining an appropriate level of interlocation through the remote channels available to them, and offering them the products most suited to each of them, with the aim of contributing to achieving the challenges established for its centre.
Anticipating current and future needs based on a new relationship with the customer through the use of new technologies existing in the Entity and in the market.

The responsibilities that you will assume in the position are:

Manage the assigned customer portfolio.
Analysing the result of the commercial activity within the portfolio
Promoting digital transformation by encouraging the use of the Bank's digital tools and app.
Organise the operational and administrative activities of the portfolio.
Collaborate with the manager in the analysis and monitoring of the evolution of the risk of the customers of its portfolio.
Monitor the performance of the balance sheet and the income statement of its portfolio.

Minimum requirements

Experience and skills in the commercial management of customer portfolios.
Knowledge of the bank's portfolio of digital products and services.
MIFID, LCCI and IDD Certification required

Other requirements:

Control and monitoring of Operational Management.
Knowledge of Commercial Systems.
Knowledge of products marketed in the private banking sector.
Knowledge and management of NPLs.
Innovation and openness to change

What do we offer?

Job profile

Figure of specialized manager who is responsible for meeting the needs of customers through remote channels, relying on the technological capabilities of the entity. They provide specialized advice on products and manage contracting digitally.