THE IMPACT YOU CAN CREATE AT CHANEL:

Reporting to theClient Engagement and Data manager, yourgoalwill be to empower CHANEL Middle East teams to deliver seamless, data‑driven clienteling across every touchpoint (digital and physical) to drive business opportunities.

YOUR MISSIONS& RESPONSABILITIES:

DATA:

• Data transformation: turnclientdata into actionsto feedbusinesswith key clientreportson a regular basis

• Local Data Stewardship:share aclear view and mapping of differentdataplatforms and tools developed by Europe Digital team

• Datagovernance &qualitydatastandards: identifyclientdata discrepancies to enrich our client knowledge. Ensure data privacy and security for the market

• Local adoption of digital platforms:upskill teams toleverageclientdatatools in theirday-to-day, onboardnewcomers.

CLIENT ENGAGEMENT:

• Support the implementation ofClientelingobjectives defined by each business and measure themmonthly. Provide analytics on theClientelingKPIs achievement and support Business withinsightsto reach those objectives

• Follow & execute the CRM plan based on business strategy: client communication plan (email, messaging, prints), and ROI on the CRM actions (client targeting, collection launch, event attendance)

• Work closely with the team to ensureaseamlessjourney throughoutthechannels

DIGITAL TOOLS

• Support the deploymentandusageofclientelingdigital tools in storealong with retaile-servicessolutionswhen needed.

• Monitor KPIs & propose booster plan to maximize toolsadoption

• Regularly visit the boutiquesandconnect with the teamsto stay close from their needs in terms of toolsandreports

• Gather needs from markets and share with Europe for further development upon business request (specific event, new feature...)

• Support ad-hoc initiatives from business teams linked to connected experiences or digital tools

YOU ARE ENERGIZED BY:

• Analyzing datafromdifferent sources&toolsdaily

• Storytelling with data:elaborating powerful and meaningful presentationsto deliver sharpinsightsto businesses

• Innovation andEntrepreneurialmindset

• Understanding broad ecosystemsand ability to translate it to non-experts, adapting your speech to each of them