Specialist, Campaign Operations -Digital & CX

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness ofeach individualincreases the diversity,complementarity,and effectiveness of our teams. We strongly encourage your application, as we value the perspective,experienceand potential you could bring to CHANEL.

About the role:

CHANEL is now hiring aSpecialist, Campaign Operations - Digital & CX in New York City. We areseekinga highly organized anddetail-orientedCampaign Operations Specialist to support the development and execution of email marketing campaignsin Salesforce Marketing Cloud (SFMC). ThisCampaign Operations Specialistposition sitswithin the Digital and Client Experience (CX) organizationand bridges creative, marketing, clientintelligenceand technical teams - ensuring exceptional delivery, organizationalrigorand dynamic personalized content.This is an exciting opportunity for someone passionate & experienced in digital marketing, client engagement, and operations to deliver exceptional client experiences. The ideal candidate will have a minimum of two years of hands-on experience in Salesforce Marketing Cloud (SFMC),email marketing, ecommerce, and CRM within the premium or luxury retail industry.

SFMC experience, Google Analytics,HTMLEmail Marketing,and a minimum of 2 years of digitalcampaign marketing experiencerequired.

Whatimpactyou can create at CHANEL:

CampaignDevelopment &Execution

• Support planning and end-to-end production of email campaigns-from briefing to deployment.

• Work with third-party partners and internal teams to build high-quality emails;identifyopportunities tooptimizetemplate design and helpmaintaina modular, responsive, reusable template system aligned with CHANEL brand standards.

• Develop dynamic campaign experiences using HTML, CSS, AMP script, and SFMC scripting tools.

• Partnerwith Campaign Managerto align strategy, timing, and priorities across divisional email calendars.

• Serve astheliaison for emailoperations, ensuringassets, requirements, and approvals are collected and delivered on time.

• Createbriefsand manage routing, review, and approval processwithArtistic Direction, internal teams,and vendors.

• Conduct end-to-endQuality Assurance (QA)tovalidaterendering,device compatibility, segmentation accuracy, landing page experience, and trackingparameters.

• Troubleshoot rendering issues, dynamic content errors, broken links, accessibility standards, and subscriber lookup discrepancies.

• ExecuteA/Btests,managedynamiclogic, andrecommend data-driven optimizations.

• Tracktimelines, document requirements,capture meeting minutes,andmonitorroadmaps.

• Proactivelycommunicate shifts, risks, and mitigation paths to stakeholders.Audience

Management & DataOperations

• Manage and segment audiences using SFMC tools: Data Extensions,SQL, Queries, Filters,Audience Builder, and API-driven dataimports.

• Build segmentation logic, dynamic content rules, and personalization using AMPscript,attributes, and dynamic blocks.

• Support the creation and maintenance of shared data extensions andsend-ableaudiences.

• Partner with Tech, Data, and Client Intelligence teamstovalidatedataaccuracy, business rules, and cross-system alignment.

• Troubleshoot subscriber lookup discrepancies, mismatched data fields, and segmentation errors.

• Ensureaccuratetagging, tracking parameters, andjourney entrycriteria forautomations and triggers.

• Support setup of journeys, triggered sends, automations, and multi-channel orchestration in SFMC.

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Reporting and Insight Feedback

• Supportmonthlyandquarterlyreporting tohighlight performance trends, insights, and optimization opportunities.

• Analyzecampaign outcomes to inform future planning, testing frameworks, and creative direction.

• Support ad-hoc reporting needs for key business moments (Campaigns,Collections,Events, Shows,etc.)

Cross-Functional Team and Vendor Management

• Partner closely with Digital and CX, Marketing, Client intelligence, Globalteams, and Tech to drive operational excellence.

• Collaborate with creative partners and Artistic Direction to ensure brand integrity in content and design.

• Support day-to-day vendor relationships andworkflows, including QA alignment, campaign builds, performance reporting, and invoicing.

You are energized by:

• Delivering consistently excellent work in a fast-paced and collaborative environment.

• Solving complex operational and technical challenges with creativity and clarity.

• Applying both technical capability and aesthetic sensitivity to elevate client experiences.

• Bringing structure, precision, and proactive thinking to dynamic workflows.

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  What you will bring to the team:  

• 2+ years of hands-on experience in campaign development using HTML and AMPscript.

• 4+ years of experience working with Salesforce Marketing Cloud (Email Studio, Automation Studio, Journey Builder).

• Strong understanding of CRM, email marketing, and digital client engagement.

• Ability to build journeys, triggered sends, automations, andutilizeMobile Connect and AdvertisingStudioa plus.

• Advancedproficiencyin Excel (VLOOKUP, pivot tables, data manipulation).

• Strong project management, documentation, and communication skills.

• Detail-oriented mindset with strong problem-solving and technical troubleshooting abilities.

• Experience training or guiding others on SFMC capabilities and best practices.

• Ability to juggle multiple campaigns, coordinate across teams, and manage competing deadlines gracefully.

• This position is based in New York City, with a hybrid work model requiring 3 days on-site at the CHANEL offices in Manhattan / NYC.

• Minimum of 2 years' experience leading campaign operations,CRMand digital email marketing

• AdvancedproficiencyinGoogle Analytics &Excel, including VLOOKUP, pivot tables, and data analysis

• HTML, CSS, AMP script, and SFMC scripting tools

• Relevant experience in CRM and Email Marketing;hands-onexperience withSalesforce Marketing Cloudisrequired

• Looker, SF Data Cloud, Tableau,Jira, Smartsheetproficiencypreferred

• Proven experience with A/B testing and QA

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstanceswheredeemedappropriate.

Compensation:

• Theanticipatedbase salary range for this position is $58,200- $90,000. Basesalary is onecomponentof the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/orperks.

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Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeingfund

• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)

• Generous paid time off policies to include vacation, holiday, sick and volunteer days

• 401K and other incentives

• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program

• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

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Additional Information:

Chanel is a private company whose values are grounded in creatingconditionsfor people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect,empathy,and dignity for all. Webelieve stronglythat the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.

• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, andequitablecommunity aligned with the values and missions of the communities they support.

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Chanel Community:

• CHANEL Community empowers our employees to channel their passions,talentsand sense of purpose to contribute to and learn from our communities.

• Employees are encouraged to take time off annually to volunteer throughCHANELCommunity. CHANEL also matches employee donations to select charitable organizations.

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Sustainability:

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.

• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

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​​Arts and Culture:

Fondation Chanel:

• Since 2011, Fondation CHANEL's mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world,impactingover a million women and girls in its first 10 years.    

• For more information, please navigate to the Fondation Chanel websitehere

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Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees,developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

*Chanel, Inc. benefits andperksare dependent on eligibility and subject to modification by Chanel at any time.