Ops Support Analyst 2

Citigroup Inc. (Citi) is a preeminent global investment bank and financial services corporation headquartered in New York City. As one of the largest financial institutions in the world, it operates across more than 160 countries and jurisdictions, providing a broad range of financial products and services to consumers, corporations, governments, and institutions. Its core business segments include Institutional Clients Group, Personal Banking, and Wealth Management, supported by a massive global workforce of approximately 240,000 employees. In Spain, Citi maintains a robust presence primarily centered in Madrid, serving as a critical hub for its European operations and technology centers. The company is a major employer for international professionals, offering roles in investment banking, technology, risk management, and operations. Citi's Spanish offices are known for their multicultural environment and English-speaking work culture, making it an attractive destination for expats and skilled migrants looking to build a career in global finance.

Citi traces its origins back to the founding of the City Bank of New York in 1812. Over two centuries, it evolved through numerous mergers, most notably the 1998 merger between Citicorp and Travelers Group, to become one of the world's largest financial institutions.

Ops Support Analyst 2

Citi

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The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

Update help content used by Knowledge Hub end users to service client inquires, as needed
Execute work assigned, including annual review certification and change requests
Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
Conduct needs assessment and update content or develop content related solutions according to business requirements
Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
Monitor work progression ensuring completion of assignments by requested due date
Ensure consistent application of team process controls
Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.