🌍 Global SaaS | $28M Series B Investment
💡 1:1 coaching
📍 Barcelona | 4 days in-office (Aticco Urquinaona, Rda. de Sant Pere, 52, Eixample, 08010)

About CloudTalk

Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.

CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel to big players like Nokia, Glovo and Revolut. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.

CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.

The Challenge Ahead

As an Onboarding Consultant, you'll empower some of the hundreds of customers that join us every month to make the most of CloudTalk's AI suite. You'll drive engagement, maximize adoption, and ensure long-term customer success, ultimately leading to seamless renewals and expansion opportunities.

This role is perfect for an enthusiastic, customer-focused professional who thrives in high-velocity B2B SaaS and has a passion for solving technical roadblocks before they arise. If you're looking to make a tangible impact in a fast-growing AI-powered SaaS company, this is the challenge for you.

What's in it for you?

• 🚀 Be part of building the #1 AI business calling software - shape the future of business communication.
• 🌱 Fast-track your growth - gain exposure to cross-functional teams with opportunities to move into Product, Marketing, and beyond.
• 🌍 Join a global team - work with talented CloudTalkers across Europe, the US, and Asia, both in-person and remotely.
• 🎯 Have a front-row seat in our journey to $100M ARR - play a key role in scaling a fast-growing SaaS company.

What You'll Work On

• Own the first three months of the AIVA (AI Voice Agent) customer lifecycle with CloudTalk, ensuring AIVA goes live within two weeks and customers are utilizing 75%+ of their purchased minutes.
• Onboarding shapes customer success, helping clients see value from CloudTalk AI Voice Agents from day one.
• Serve as the customer's project manager during the first three months, coordinating with technical support when needed to ensure AIVA is successfully implemented and fully utilized.
• Drive timely product adoption. Guide customers through setup, use case design, rollout, and early value delivery.
• Be a trusted product expert. Share best practices and help customers get strong results from AIVA, AI workflows, and connected tools.

What Makes You a Great Fit

• Customer-first mindset - You focus on customer outcomes and enjoy helping customers succeed from the start.
• Proven history as an onboarding specialist. You have strong experience leading onboarding in a SaaS environment and managing cross-functional handovers.
• AI familiarity - You are comfortable working with AI tools such as ChatGPT, Gemini, Claude or similar products, and you understand how AI fits into business workflows.
• Technical aptitude - You learn software products in depth and guide customers through setup, integrations, and adoption with confidence.
• Tool familiarity -You have experience with tools such as Zapier, Make, HubSpot, and Zendesk.
• Industry knowledge - Experience in B2B SaaS, business calling software, cloud communication tools, or AI solutions is a strong advantage.
• Language skills - Fluency in English is required. Spanish is a plus.

Why You'll Love Being a CloudTalker

Growth:
💡 1-1 Coaching sessions with our resident communications advisor
📚 Leaders Academy & Learning and Development Budget

Flexibility:

🏖 Unlimited Paid Time Off
🎗️ Volunteering Days
💻 MacBook for work

Well-being:
🏖Recharge Fridays once per quarter
🏋🏼‍♀️ Fitness allowance

Connectedness:
💲 Referral bonuses
👥 Virtual & physical team buildings
👕 Company merchandise

What to Expect in Our Hiring Process

1️⃣ Intro Call - Meet our Talent Acquisition Team
2️⃣ Interview with Tomas
3️⃣ Case Study Presentation - Show us your skills
4️⃣ Culture Bar Raiser Call
🎯 Offer!

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk's legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice.