What You'll Do

Strategic Product Leadership

• Define and own the product vision, strategy, and roadmap for VoC Surveys, balancing short-term execution with a 6 to 18-month strategic horizon

• Identify opportunities to deepen VoC's integration into the unified Contentsquare platform, ensuring the product delivers value as part of the full journey intelligence story

• Ruthlessly prioritize among competing goals, ensuring whole increments of product are delivered rather than half-finished initiatives

• Craft and communicate a compelling narrative for VoC's evolution to stakeholders, executives, and cross-functional partners

Customer & Market Intelligence

• Conduct deep customer and market research to understand user needs, competitive dynamics, and emerging trends in qualitative analytics and VoC.

• Translate customer insights, field feedback, and usage data into a data-driven roadmap that maximizes value.

• Partner with design and engineering to drive discovery, validating hypotheses through research, prototyping, and experimentation.

AI-First Product Development

• Champion an AI-first approach to VoC, working with Sense AI and Applied AI teams to embed intelligent automation across survey creation, analysis, and insight generation.

• Identify opportunities to apply AI and machine learning to surface patterns, predict sentiment, and reduce time-to-insight for customers.

Cross-Functional Collaboration

• Partner daily with your Engineering Manager and team of five engineers as part of the Product Trio, ensuring alignment across discovery and delivery.

• Collaborate with other product teams across the company to drive platform-level synergy.

• Build strong relationships with Customer Success, Sales, and Marketing to ensure the product meets the needs of the market and supports go-to-market priorities.

Product Performance & Execution

• Define product KPIs and success metrics; own performance tracking and use data to continuously inform roadmap decisions.

• Monitor product health, support ticket trends, and quality KPIs, prioritizing improvements that drive customer satisfaction and retention.
  

What You'll Need to Succeed

5+ years of product management experience in a B2B SaaS environment, with a track record of owning and scaling a product area end-to-end.

Strong customer and market research skills, with demonstrated ability to synthesize qualitative and quantitative inputs into a compelling product strategy.

Experience building AI-powered or data-intensive products, with genuine curiosity about how AI and machine learning can transform user experiences.

Proven roadmap ownership, including priority-setting across competing stakeholder needs, and the ability to balance tactical delivery with long-term vision.

Deep comfort with data-driven decision making, including defining metrics, tracking performance, and using analytics to guide product direction.

Understanding of both UX and data dimensions of product work, with the ability to partner effectively with designers and engineers.

Strong cross-functional collaboration skills, with experience working closely with engineering, design, sales, and customer success in a distributed team.

Excellent communication skills in English (written and verbal); ability to articulate complex ideas to both technical and non-technical audiences.

Experience working with remote and international teams across time zones.