D-ploy is an IT and Engineering Solutions company with operations across the EMEA region, including Switzerland, Germany, the Czech Republic, Austria, the United Kingdom, and the United States.

We are proud to deliver innovative and high-quality services and solutions to a wide range of industry-leading clients. By building strong relationships and trusted partnerships within the IT community, we help our customers optimize IT productivity and contribute to the overall success and value of their business.

We are interested in speaking with dedicated, flexible, and solution-oriented professionals who would like to become part of a dynamic, growing, and international organization. We focus on creating value wherever IT matters. Join us!

Responsibilities

• Provide 2nd level technical support for IT systems, infrastructure, applications, and end-user environments.
• Troubleshoot, analyze, and resolve incidents related to Windows systems, servers, endpoints, networks, and business applications.
• Support the installation, configuration, maintenance, and administration of desktops, laptops, servers, and other IT equipment.
• Manage and support Microsoft 365, Active Directory, Azure AD, endpoint management tools, and related enterprise services.
• Participate in IT infrastructure projects, including system upgrades, migrations, hardware refreshes, software rollouts, and process improvements.
• Evaluate, design, and implement IT solutions according to business needs and internal standards.
• Advise internal stakeholders on IT solutions, equipment, system integration, and technical requirements.
• Develop, implement, and maintain IT standards, documentation, procedures, and knowledge base articles.
• Collaborate with local and global IT teams, business stakeholders, vendors, and external service providers.
• Act as an escalation point for more complex technical issues and support continuous improvement within the IT environment.
• Provide remote support for systems, applications, and IT installations across different locations when required.

Requirements

• Previous experience as a System Engineer, IT Infrastructure Engineer, Desktop Engineer, IT Support Engineer, or similar role.
• Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, Azure AD, and enterprise IT environments.
• Good understanding of networking concepts such as TCP/IP, DNS, DHCP, VPN, Wi-Fi, firewalls, and basic network troubleshooting.
• Experience with endpoint management, software deployment, patching, user administration, and device configuration.
• Ability to troubleshoot complex technical issues independently and provide clear solutions.
• Experience working with ticketing systems, incident management, and ITIL-based processes.
• Strong communication skills and ability to work with both technical and non-technical stakeholders.
• Good documentation skills and attention to detail.
• Fluent English, both written and spoken.
• Ability to work in an international environment and collaborate with local and remote teams.
• Candidates have to declare Criminal record extract not older than three months

Nice to Have

• Experience with Intune, SCCM, VMware, Hyper-V, or cloud environments.
• Experience supporting manufacturing, pharmaceutical, laboratory, industrial, or regulated environments.
• Knowledge of industrial/production PCs, business-critical applications, or IT/OT environments.
• Microsoft, Cisco, ITIL, or similar certifications.
• Experience working in global IT support or managed service environments.

Benefits

• Broad range of tasks and responsibilities

• Friendly and international working environment

• Professional development opportunities

• Referral program ("Fishing for Friends")

• Company-sponsored events

Is IT in your DNA?