ABOUT US 💚

Based in Barcelona, we bring food and beverage brands closer to consumers in France, Germany, the UK, Italy and Spain through innovative In-home Sampling, Market Research and Social Media campaigns. Our mission? To bring Surprise and Joy to as many homes as possible!

We believe that a combination of a fun product and great people is what makes us stand out. Our work culture is built on collaboration, openness, and positivity, where ownership, proactivity, and pragmatism are highly valued.

We stand out by offering an innovative, efficient and exciting solution for food and beverage brands all over Europe, delivered by the best teams of professionals - you could be next!

THE ROLE 🖌️

As our Customer Experience Executive, you will become the expert and the voice for both markets, whilst getting to know the food and beverage industry at a deeper level. Aside from providing excellent service, you'll also contribute to exciting tasks and projects to boost customer experience. Become a part of a fun-spirited and dedicated team whilst upskilling yourself in the field of Operations.

YOU WILL ⚙️

• Support DegustaBox customers to resolve any easy or complex issues via phone, by email and through social media.

• Manage and respond to reviews from public sites like Trustpilot or Google.

• Attend country/team meetings to report on kpis and share qualitative feedback from the markets

• Collaborate in tasks and/or projects with the goal to boost customer experience

• Execute onboarding and training for new hires (interns or executives)

• Lend a hand in managing internal administrative Operational aspects

• Most importantly, always ensuring a high level of customer service that'll make our subscribers smile :)