Customer Operations Lead
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Job Description :
About Us
Diageo is theworld's leading premium drinks company with anoutstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose - Celebrating life,everyday,everywhere - has animportantrole in our company, for our people, our diversity, our brands, in how we perform and how we create shared value.
Global Travel is a multi-market, multi-channel and multi-currency business operating in airports, cruise & ferries, military bases, border shops, airlines, free trade zones, and distributors. Global Travel has a global remit, operating as a market within the distinct channel of Travel Retail (TR) and is structurally organized to ensure our key customer facing roles are near our key customers.
Ourambitionistocreatethebestperforming,mosttrustedandrespectedConsumerProducts Company intheworld. To achieve these, we need theworld's very best people.
Feel inspired? Thenthismaybetheopportunityforyou.
About the team
AspartoftheGlobalTravel Supply team, you'll play a pivotal role in driving thesupplychain performance to support meeting the ambition of being thenumber1supplierin Global Travel. You will beresponsiblefor delivering outstanding end-to-end value across our supplychainandpartnering cross functionally to drive theGlobalTravel strategy.
About the role
This role sits in the GT Supply Customer Operations team and reports to theCustomerOperationsManager. The role isresponsiblefor the effective running of the Supply Operations for ANZ and will support in managing the day-to-day SupplyChainand order fulfilment into customers. The role will implement tasks involving logistics, allocation management, portfolio and inventory management across ANZ customers. Collaboration is key and includes partnering with Commerical,Customers, Customer Service, Planning and Logistics teams.
TheCustomerOperations lead owns all tasks related to the effective and seamless delivery of volumes into customers and delivery of key Improve projects aspartof our ambition to become thenumber1Supplierin Travel Retail through Customer Collaboration and Supply Chain Excellence. In this role, you will represent GT Supply in the ANZ region to ensure effective delivery of this $25m region for GT. This involves:
Leading theSupplyChain outputs from the demand plan to fulfilment to maximize customer satisfaction and CFR
Working directly with Commercial teamstoensure day to day delivery of operational needs and to be supply point of contact for the region
Working closely with Planning to deliver all customer metrics and handle in month demand fluctuations closely with Commercial, Customer and Planning
Ensuring brilliant stakeholder management and partner withcustomerserviceteamstodriveserviceand the GT improvement agenda withCustomerServiceteams
Driving problemsolving and innovative solutions to ensure an agile supply chain for GT Supply and Customers
Supporting Innovation and Renovation launches and requirement fortheregions
Top Accountabilities
Functional:
Support monthly reporting fortheregions, ensuring trends are highlighted and root caused to drive continuous improvement in thesupplychain
Commerical - support on monthly orders & understand any risk to fulfillment & problem solve with Planning & Logistics accordingly to ensure supply
Customer - clear comms and collaboration with customer todriveserviceandefficiencies
Planning & Logistics - partner with the teamstoensure delivery of the RUN elements of the GT business
Customer Service - Work closely to understand order status to handle NSV month to month, support engagement with Planning, Logistics and Commercial and drives improvement areas withCustomerServiceTeams
Demand Planning - support GT IBP and be lead contact for GT Demand planning team in ANZ
Handle GT Inventory levels ensuring SLOB management to support cost and cash
Support order management and supply for ANZ customers
Ideal experience / Qualifications / capabilities
Relevant supply chain experience
Outstanding ability to build and managerelationships
Holistic skills across all Global Supply Chain & Procurement pillars
High expertise in dealing with ambiguity, complexity and working within
A fast-paced,entrepreneurial and matrixed environment
Proven brilliant execution to high standards
Deep personal accountability for great performance
Strong end to end supply chain FMCG understanding
Experience of working with and leading diverseteams indirectly
Experience in governance, brand change, manufacturing, logistics and planning preferable.
Working with us
Flexibility is key to success. From part-time and compressed hours to different locations our people work flexibly in ways to suit them. Talk to us about what flexibility means to you and we'll work together so that you're supported from day one.
We recognize and value performance, offering our people a highly competitive Rewards and Benefits package.
Our purpose is to celebrate life,everyday,everywhere. And creatinganinclusiveculture, where everyone feels valued and that they can belong, is a crucial part of this.
We embracediversity in the broadest possible sense. This means that you'llbewelcomed and celebrated for who you are just by being you. You'llbepartof and help build and champion aninclusiveculture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
Ourambitionistocreatethebestperforming,mosttrustedandrespectedconsumerproducts companies intheworld. Join us and help transform our business as we take our brands to the next level and build new ones aspartofshaping the next generation of celebrations for consumers around the world.
Feel inspired? Thenthismaybetheopportunityforyou.
Worker Type :
RegularPrimary Location:
Sydney HQAdditional Locations :
Job Posting Start Date :
2026-01-21Candidatura gestionada por Diageo