What will you do?

Strategy and leadership

• Own the global reliability strategy for dLocal's platforms and services, aligning SRE goals with company and product objectives.

• Define and socialize SRE standards and principles (SLIs/SLOs/SLAs, error budgets, production readiness, incident management practices, capacity planning, etc.).

• Lead the SRE division: set org structure, define roles and scopes, and drive hiring, performance, and career development.

• Build a culture of high ownership, continuous improvement, and data‑driven decisions across all reliability‑related work.

Reliability, operations, and observability

• Ensure our most critical systems meet or exceed availability, latency, and performance targets.

• Oversee and continuously evolve incident management (on‑call strategy, incident response, communication, postmortems, follow‑ups, and KPIs).

• Own the strategy for observability and monitoring (metrics, logs, traces) and alerting across all environments, including tool selection, standards, and adoption.

• Drive operational excellence: reduce toil via automation, improve deployment safety, and standardize production practices across teams.

Architecture and technical direction

• Partner with Architecture, Platform, and Product Engineering leaders to define reliable, scalable architectures for our core systems and critical flows.

• Guide the adoption of best practices in automation and Infrastructure as Code (IaC) across SRE and dependent engineering teams.

• Sponsor and oversee large cross‑team reliability programs, such as major observability migrations, resilience testing frameworks, or reliability improvements for key products.

• Provide senior technical leadership on capacity planning, performance engineering, resilience and disaster recovery.

People and cross‑functional collaboration

• • Lead, mentor, and coach SRE Leader, Technical Referents, and senior ICs, helping them grow in both technical depth and leadership.

  • Collaborate closely with:

    • Product & Engineering to balance feature delivery and reliability.

    • Security, Cloud Platform, and Infrastructure to ensure secure and robust foundations.

    • Business stakeholders (e.g., Operations, Support, Commercial) to align on reliability expectations and SLAs.

    • Communicate clearly about risk, trade‑offs, and priorities to both technical and non‑technical audiences, including senior leadership.

Which skill do you need?

Must‑have

• Solid experience leading SRE / Production Engineering / Platform teams in high‑availability, high‑scale environments (fintech, payments, or similarly critical domains is a plus).

• Proven track record managing managers and senior ICs, building and scaling distributed technical teams.

• Deep hands‑on expertise in:

  • Reliability engineering: SLIs/SLOs, error budgets, capacity planning, resilience and disaster recovery.

  • Incident management: on‑call models, incident response, postmortems, continuous improvement of incident processes.

  • Observability and monitoring: metrics, logs, traces, alerting strategies, and ecosystem of tools.

  • Automation and IaC: strong familiarity with modern CI/CD pipelines, configuration management, and infrastructure as code.

  • Ability to shape technical strategy, translate it into a clear roadmap, and ensure consistent execution across multiple teams.

  • Excellent communication and influencing skills; comfortable driving alignment across Engineering, Product, and non‑technical stakeholders.

  • Strong analytical and problem‑solving skills, able to operate effectively in ambiguous, fast‑changing contexts.

  • Professional proficiency in English; comfortable working in a global, multi‑time‑zone, multicultural environment.

  Nice to have

  • Experience in payments / fintech or other regulated, mission‑critical industries.

  • Hands‑on background as an SRE, Senior/Staff Engineer, or Platform Engineer before moving into leadership.

  • Experience implementing or maturing:

    • Centralized observability platforms and unified alerting strategies.

    • Standardized production readiness reviews and reliability sign‑off processes.

    • Chaos engineering / resilience testing practices.