Senior Product Sustenance Specialist
Senior Product Sustenance Specialist
Requisitos
Qualifications
Beneficios
Additional Information
What Happens Next
Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.
Your data
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.
Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.
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Company Description
Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA.
Group's key figures are approx. 6.515 billion Euros turnover, over 900 laboratories across 62 countries and about 62,000 staff.
Job Description
Job Description:
As a product sustenance engineer you will work with a team of professionals in our L2 Support Team to provide users a high quality product experience, taking care of Incident resolution as well as Service Requests.
Daily work includes a high portion of trouble shooting and requires technical skills to drive issues to resolution. You will use ServiceNOW ticket system to follow up on Incidents, Service Requests and Problems and apply ITIL principles.
Responsibilities:
- Proactive, professional technical support service for applications following ITIL guidelines. Adopt ITIL principles to resolve Incidents and Service Requests and manage Problems.
- IT support and maintenance of business applications to ensure the effective and efficient functioning of global business operations.
- Create and maintain comprehensive documentation and knowledgebase to ensure support, maintenance and recovery of all IT systems.
- Work self-organized to process incoming requests, keep backlog under control and take urgent action in high priority situations.
- Work closely and collaborate with the Information Technology and Operations teams to support systems and process improvements.
- Create productive relationships with key users, vendors and colleagues to ensure timely and efficient resolution of incidents/problems.
REQUIRED EXPERIENCE AND SKILLS:
Experience:
- Strong Computing and or IT background with at least 5-8 years of related work experience.
- eCommerce domain will be highly preferrable.
- Strong IIS and web-based application knowledge. Especially troubleshooting knowledge of Web Server, App Server and DB Server is a must.
- Working knowledge of MS SQL Databases is a must
- ITIL foundation certification or proven work experience is a must with clear understanding of Incident Management, Problem Management, techniques of RCA and good understanding for the need of SLA
- Experience with Observability platform like Grafana for trouble shooting, monitoring and alerting is a must.
- Working knowledge of ESB (Enterprise Service Bus) or Message Queuing (MSMQ) is an added advantage
- Experience with REST based WebServices and microservices is an added advantage
- Exposure to agile, DevOps and/or automation is desirable.
Skills:
- You have attention to detail and are motivated by high quality results.
- Ability to adopt new technologies and learn how to master them, in order to conduct trouble-shooting and monitor stability of IT-Services.
- Have the mind-set of a cross functional team member with all the skills necessary to serve our customers.
- Processes high domain knowledge - meaning very good understanding of the business, applications, and functionalities.
- Self-organizing, with the ability to work both independently and as part of a team.
- Critical thinking and analytical skills with troubleshooting and complex problem-solving ability is a must.
- Excellent verbal/written communication skills. Fluent in English
Qualifications
- BE Computer Science/MCA or any other Bachelor's degree with the right experience
Additional information
Personal Qualities:
- Excellent analytical and problem-solving skills
- Excellent verbal and written communication skills
- Successful teamwork experience
- Proven ability to transfer knowledge and stay aware of current trends and technical advancements
- Ability to articulate and present different points-of-views on various technologies
Candidatura gestionada por Eurofins