I2C Collection & Dispute Mgmt Sr Analyst

Key Responsibilities

Collections & Accounts Receivable Management

• Own strategic management of customer collections and open receivables for complex andhigh‑valueaccounts through proactive engagement, negotiation, and advanced dispute resolution techniques.

• Influence and drive desired customer payment behavior tooptimizecash flow, improve Days Sales Outstanding (DSO), and mitigate credit risk.

• Lead performance management of collection KPIs against Service Level Agreements (SLAs),identifyinggaps and driving corrective actions.

• Perform advanced AR forecasting, trend analysis, and root cause analysis toanticipaterisks and enable proactive portfolio management.

• Providesenior‑leveloversight and decision making on Sales Order Releasing activities within defined authority limits, escalating risks asappropriate.

Dispute Management

• Ownend‑to‑enddispute lifecycle for a portfolio of strategically important,high‑risk, orhigh‑revenuecustomer accounts, from investigation through resolution and financial posting.

• Act as a Senior Subject Matter Expert (SME) for complex,non‑standard, or escalated disputes,leveragingdeep functional and business knowledge.

• Manage and overseenon‑disputedcredits, revenue adjustments, and reconciliation activities, ensuring accuracy, compliance, andtimelyresolution.

• Provideexpert guidance, escalation leadership, and solutioning support to internal stakeholders to resolve complex customer and revenue issues.

• Participate in or leadcustomer‑facingnegotiations to resolve disputes, protect revenue, and strengthenlong‑termcustomer relationships.

• Proactivelyidentify, prioritize, and execute process improvement opportunities,leverageavailable technology and tools, and ensure sustained audit readiness and controls compliance.

Collaboration & Stakeholder Engagement

• Serve as a key strategic partner to Customer Service, Sales, Supply Chain, Deliver Revenue, and Finance teams to driveend‑to‑endI2C effectiveness.

• Act as a trusted advisor and escalation point for internal stakeholders on collections, disputes, revenue, and customer risk matters.

• Influencecross‑functionaldecision making by providing insights, recommendations, and risk assessments.

• Support leadership through advanced analysis,executive‑readyreporting, andhigh‑impactspecial projects asrequired.

Qualifications

Education

• A minimum of a bachelor's level degree or equivalent isrequired, preferably in accounting, finance, or related business discipline.

• CPA, CMA,MBAand/or other financial certificationsispreferred

Experience and Skills Required

• 4-6years of relevant work experience

• Has an End-to-end Invoice to Cash process experience (Cash Applications, Credit Management, Collections/Dispute Management), with extensiveexpertisein the latter (Collections/Dispute Management) and preferably in the same Industry as J&J - Healthcare/Pharma - Preferred.

• Strong customer engagement skills (includingabilityto manage difficult customers) for both internal and external stakeholders.

• Capable of shaping and defining solutions and strategies for customer portfolios

• Advanced Negotiation and communication skills

• Able to support and prepare foundational analysis for evidence-based decision making.

• Present results and strategies to senior leadership.

• Change ManagementSkills preferred

Required Knowledge, Skills, and Abilities

Fluent in English for communication, for both oral and written

Technologyproficiencyin Microsoft Office and ERP

Strong collaboration,influencing,changeand communication skills withstrategicmindset.

Preferred Knowledge,Skillsand Abilities

Knowledge of SAP systems

Foreign language capability is a plus

Experience from BPO or shared services center of a multinational corporation and even local companies with relevant experience.

Digital/ intelligent automation capabilities.

Foreign language capability is a plus

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

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