Retail Store Manager — Madrid

LAAGAM·Madrid, Full-time, On-site

Qué ofrecen

Jornada completa
Según la oferta.

Qué piden

Hables español con fluidez
Aparece como requisito en la oferta.
Trabajo en inglés
Se requiere inglés, según la oferta.
Trabajes presencialmente en Madrid, Full-time, On-site
No se menciona ninguna ayuda para la mudanza.
Tengas 2+ años de experiencia
Puesto de nivel Mid.

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About the role

LAAGAM is an independent fashion brand with a growing retail presence. We are looking for a Store Manager to lead one of our teams in Madrid.

You will own the store as a business: sales, customer experience, team leadership, schedules, visual standards, stock accuracy and daily operations.

This is a hands-on leadership role. You will read the numbers, decide what needs attention and work alongside the team on the shop floor to make it happen.

Your mission

Build a reliable, commercially strong store team that delivers an unmistakably LAAGAM customer experience and improves performance week after week.

Sales and customer experience

Own daily, weekly and monthly sales targets and turn performance into clear actions for the team.
Track the store's key indicators, including sales, conversion, average order value and units per transaction.
Lead by example on the shop floor and make sure customers receive confident, attentive and on-brand service.
Coach the team on product knowledge, styling, selling, cross-selling and handling customer issues.
Capture recurring customer and product feedback and share it with the Retail and Merchandising teams.

Team leadership

Organise schedules and coverage around trading needs, weekends, holidays and peak periods.
Set clear expectations, give useful feedback and follow up on individual and team performance.
Support recruitment, onboarding and training for new team members.
Address attendance, conduct, performance and team issues early, documenting and escalating them when needed.
Create a store culture that is demanding, supportive and accountable.

Store operations

Own opening, closing, cash, returns, incidents and daily operational routines.
Maintain strong visual merchandising, cleanliness and presentation standards throughout the store.
Coordinate deliveries, replenishment, stockroom organisation, stock checks and inventory counts.
Protect stock accuracy and escalate product, systems or operational issues with clear context and follow-up.
Deliver concise weekly reporting on performance, team priorities, stock issues and actions required.

What success looks like

The store meets its commercial targets with a clear understanding of what drives the result.
The team knows the priorities, receives regular feedback and performs consistently across shifts.
Customer experience and visual standards remain high even during peak periods.
Schedules, stock, cash and store routines are accurate and do not depend on last-minute fixes.
Problems are identified early, owned and followed through to resolution.

What we are looking for

At least 2 years of experience leading a fashion or premium retail store, or as an Assistant Store Manager with substantial responsibility.
Evidence of using store KPIs and sales targets to set priorities and improve performance.
Hands-on team leadership: scheduling, coaching, feedback, onboarding and performance follow-up.
Strong customer focus, commercial judgement and confidence selling alongside the team.
Comfort with stock, inventory, cash procedures, visual merchandising and the pace of daily retail operations.
Professional fluency in Spanish and working English for international customers.
Based in Madrid and available for rotating shifts, weekends and peak retail periods.
Organised, decisive and calm when several operational issues need attention at once.

What we offer

Full-time, on-site role in Madrid.
Direct ownership of a LAAGAM store's team, customer experience and commercial performance.
Onboarding and ongoing support from the Retail team.
A hands-on leadership role in a growing independent fashion brand.
LAAGAM employee product benefits.
Start date: as soon as possible.

Hiring process

Submit your application and CV through this page.
If your experience matches the role, we will invite you to an asynchronous video interview in Hireflix focused on leadership, the customer and store performance.
The Retail team reviews every video and decides who moves to a live interview. Hireflix does not make hiring decisions.