Loyalty & AI Automation Specialist

About Meller

Born in Barcelona, Meller is a global sunglasses and accessories brand with a presence in over 100 countries. Our growth isn't based on doing more manual work, but on scaling intelligently by combining creativity, data, and technology. We believe the future of e-commerce is driven by Artificial Intelligence and automation, and we are building the team to lead that shift.

Your Mission

We are looking for a Loyalty & AI Automation Specialist obsessed with enhancing the customer experience and eliminating repetitive tasks through intelligent systems. You won't just be managing traditional campaigns; you will lead two foundational areas for our future:

• Loyalty Program: You will design and scale our loyalty program into a primary growth engine, creating engaging incentives, analyzing customer behavior, and continuously maximizing Customer Lifetime Value (LTV).

• AI & Process Automation: You will spot bottlenecks and manual tasks, building efficient solutions using No-Code tools and AI agents (ChatGPT, Claude, Make, Zapier, n8n).

• CRM & Customer Lifecycle: You will work side-by-side with the CRM team to optimize the entire customer journey, from Welcome Journeys and Product Education to Winback and VIP retention.

• Continuous Experimentation: You will launch monthly experiments aimed at improving retention, saving the team time, and boosting recurring revenue. We believe in building systems that get 1% better every week.

What We Are Looking For

• Experience: 2 to 5 years in CRM, E-commerce, or Marketing Automation.

• Mindset: A deep curiosity for Artificial Intelligence, an analytical mindset, and a systems-thinking approach (you prefer building scalable solutions over just executing tasks).

• Languages: Fluency in Spanish and professional proficiency in English.

• Drive: Highly organized, capable of learning new tools at lightning speed, and eager to build processes from scratch.

It's a big plus if you have experience with:

• E-commerce and CRM platforms (Klaviyo, Shopify, LoyaltyLion, Yotpo).

• Automation tools (Make, Zapier, n8n, Shopify Flow).

• Data & APIs (Google Analytics 4, Looker Studio, APIs, basic SQL or Python).

• AI Development (Prompt Engineering, MCPs, AI Agents, Cursor, Claude Code).

What We Offer

• Stability: A permanent, full-time contract.

• Location: Offices right in the heart of Barcelona.

• Impact: The chance to join one of the fastest-growing e-commerce teams in Europe and build the retention and automation ecosystem that will define our future.

• Innovation: Total freedom to experiment, access to the best AI tools on the market, and continuous training in automation and new technologies.