We are looking for a Jewelry Operations Executive who combines a passion for jewellery with a strong process-driven mindset. You will play a central role in managing end-to-end coordination across manufacturers, customers, and internal teams, ensuring every order moves seamlessly from pre-purchase to final delivery.

Your north star: driving precise, timely, and scalable order execution across the entire lifecycle.

Key Responsibilities

Quotation & Pre-Sales Execution
• Calculate and share accurate customer quotations within defined TATs
• Ensure speed and responsiveness, as this directly impacts conversion rates
Order Creation & CAD Management
• Raise CAD requests and purchase orders with manufacturers
• Review and approve CAD files, ensuring alignment with customer requirements before production
• Identify and flag discrepancies or potential issues early to avoid rework
• Organise and maintain all CAD files systematically for easy access and traceability
• Ensure timely receipt of CADs from suppliers and follow up proactively to prevent delays
Order Tracking & Coordination
• Manage end-to-end order timelines, from confirmation to delivery
• Coordinate closely with manufacturers, QC teams, and logistics partners
• Follow up on key production milestones to ensure timelines are met
Exception Handling & Problem Solving
• Manage remakes, repairs, resizing, and order modifications
• Handle customer escalations with a solution-oriented approach
• Resolve issues proactively to minimise delays and impact
Systems & Data Accuracy
• Maintain accurate, real-time updates across all systems and trackers
• Ensure complete visibility of order status at every stage
Process Improvement
• Identify gaps, inefficiencies, and recurring issues
• Suggest and implement process improvements to drive scalability and efficiency

What We're Looking For

• 3+ years of experience in operations, preferably in a high-volume or fast-paced environment

• Strong Excel / Google Sheets proficiency - ability to build and manage complex trackers, formulas, and reports with ease

• Highly data-driven - comfortable analysing operational data to track performance, identify patterns, and make informed decisions

• Strong numerical and calculative aptitude - able to accurately compute quotations, margins, and order metrics

• Proven track record in operationally heavy roles with hands-on coordination, order management, or supply chain experience. You must excel at managing diverse stakeholders while delivering results within high-pressure, time-sensitive environments

• Experience in jewellery, diamonds, or luxury goods is preferred - but not mandatory; a strong willingness to learn the industry is welcome.

• Strong interest in jewellery and the luxury goods industry

• Ability to think critically and learn quickly in a fast-paced environment

• Comfortable working with technology, tools, and data on a daily basis

• Clear and confident communication skills (written and verbal)

• Highly organised and detail-oriented, with the ability to manage multiple priorities

• Proactive mindset with strong ownership of tasks and outcomes