Premium Service Specialist

Payoneer
Payoneer
Shanghai, ChinaPresencialCompetitivoPublicado hace 9 días
Payoneer

Premium Service Specialist

Anuncio original

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world's underserved businesses to a rising global economy. We're a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows-including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence-we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Job Description

The Premium Service Specialist team oversees and operates Payoneer's end to end customer experience and proactively addresses issues for our top clients. The team combines service-orientation aiming to ensure smooth customer experience while keeping Payoneer compliant with top industry practices.

Role Responsibility:

  • Provide high quality services to VIP customers via different channels
  • Responsible for end-to-end resolution efficiency of operational issues
  • Work closely with sales team and understand customer profiles
  • Maintain a high customer satisfaction and quality standard when in compliance with policy and regulations
  • Identify potential risks for major complaints and escalate

 

Is this you?

The Payoneers are:

Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient

 

For this role you are also:

  • Customer centric with problem solving mindset
  • Self-motivated to reach resolution, proactive and willing to take ownership
  • Great communication skills
  • Attention to details

Qualification requirement:

  • 3 years + proven experience in a customer facing role from international company
  • Bachelor's degree and English CET-4
  • General knowledge of computers and Microsoft Office applications:
  • Experience with fintech, banking, or eComs industry is a strong plus

The Payoneer Ways of Working

Act as our customer's partner on the inside
Learning what they need and creating what will help them go further.

Do it. Own it.
Being fearlessly accountable in everything we do.

Continuously improve
Always striving for a higher standard than our last. 

Build each other up 
Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

Stablecoin Growth Lead

New York, US
130 mil US$ - 200 mil US$6d

Customer Success Specialist

Kyiv, Ukraine
1sem

Senior Client Business Manager

Seoul, South Korea
1sem

Senior Tax Manager

New York, US
140 mil US$ - 170 mil US$1sem

Compliance Data Analyst

Madrid
1sem

Legal Counsel - Employment LATAM

Madrid
1sem

Legal Counsel - Employment

Sao Paulo, Brazil
1sem

Senior Operations Technology Specialist

Herzliya, Tel Aviv District, Israel
1sem

Director, Talent Management

New York, US
163 mil US$ - 270 mil US$1sem

Senior Credit Risk Manager

Buenos Aires, Argentina
1sem

Senior DevSecOps Engineer

Herzliya, Tel Aviv District, Israel
1sem

Ingeniero/a de Mantenimiento - Jefe/a de Equipo

Madrid
5d

Técnica/o de mantenimiento de piscinas Vitoria

Miñao Gutxia / Miñano Menor
5d

Técnico/a de Mantenimiento Frigorista/Climatización - Guadalajara

Madrid
5d

Arquitecta/o/ Arquitecta/o técnica/o junior Vitoria

Miñao Gutxia / Miñano Menor
5d

Técnico de licitaciones.

Santa Cruz de Tenerife
5d

Monitor/a Deportivo Multidisciplinar - Guadalajara la Llanilla

Guadalajara, Guadalajara, ES
5d

Monitor/a Deportivo Multidisciplinar - Madrid Prosperidad

Madrid, Madrid, ES
5d

Monitor/a Deportivo/a Multidisciplinar - Valencia Puerto

València, Valencia, ES
5d
Remoto

Customer Loyalty Programs Manager - Fintech & Gaming

Kuala Lumpur / Remote USA / Serbia / Singapore / Shanghai / Sydney, Australia / Tokyo / Poland / Hong Kong / Cyprus / CIS / Ho Chi Minh City, Vietnam / Guangzhou, China / Istanbul / Iberia
1m
Híbrido

Senior Analytics Engineer

Barcelona / Madrid / Sao Paulo (Hybrid) / Buenos Aires / Montevideo (Hybrid) / Shanghai
4m

Candidatura gestionada por Payoneer