ROLE SUMMARY

TheDirector - Program Design Processes and Operation isresponsibleforoverseeing the governanceand operationsof all enterprise-widePatientServicescapabilities (e.g.,data operations/ quality, vendor performance,program design norms).This leaderensures that all solutions are developed,maintained, and scaledin accordance withenterprise standards, compliance requirements, and strategic priorities.The role collaborates cross-functionally to drive consistencyand efficiency.

ROLE RESPONSIBILITIES

This rolewillensurepatientsupportprogram development, and ongoing operations, are executed at ahigh-standard.This Leader will:

• Guidethe centralizedqualitydesignstandardsandoperations functions
• Facilitaterelationshipsthird-party vendors who collect data or perform services, ensuring they meet quality, compliance, and productivity standards
• Overseedata acquisition and integration, partnering with Digitaland Analytics,to develop strategies foracquiringdata,ensuringaccurate/efficientdataingestion, cleansing, and transformation
• Facilitate thevendor selection and the vendor RFP process
• Champion and sustain a robust continuous improvement infrastructure allowing near real-time program improvements so learnings are shared acrossthe PPS team
• Executeoptimalprogramdesign standards, providing the efficiency necessary to scale patient services across thePfizer'sportfolio
• Consult and providerecommendations on effective organizationalandoperating models for a complex, ever-changing matrix environment withinpatient services
• Identifyand mitigaterisks,while adhering toestablishedbusiness practice documents and implementing new processes, tools, and capabilities for process improvement
• Ensureteamproactivelyprovidesawareness,and understanding,of programcompliancestandardsandoperational best-practices

BASIC QUALIFICATIONS

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

• Bachelor's degree required; advanced degree (MBA, MPH, etc.) preferred
• 8+years' experience in BiopharmaPatient Services Strategy / Operations / ProgramManagement, Strategy / Management Consulting, or related arearequired
• Demonstrated success in a highly fast-paced setting
• Significant depth in patient services vendor management,including patient servicesservice level agreements(SLA)
• Strong project management and organizational skills,with cross-functional teams of diverse colleagues
• Exceptional written and verbal communication skills, and prior experience in presenting to senior leaders
• Ability to receive and implementdirectionfrom senior colleagues toachieve meaningful outcomes and create business impact
• Commitment to receiving development and coachingfrom leadership

Other Job Details:

• Last Date to Apply for Job: March 17th, 2026.
• Ability to travel based on business needs
• NOT eligible for Relocation Package
• This position is hybrid and requires working onsite 2 to 3 days per week

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