Team Leader Customer Care

Prima
Prima
MilanhybridCompetitivoPublicado hace 23 mesesRemoto: Híbrido
🇬🇧Inglés requeridoCustomer care italyCustomer care
Prima

Team Leader Customer Care

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Cerchi una nuova sfida?
Ti piacerebbe aiutarci a plasmare il futuro dell'assicurazione motor?
Prima potrebbe essere il posto giusto per te.

Dal 2015 mettiamo tutta la nostra passione per i dati e la tecnologia al servizio di una nuova idea di assicurazione auto, garantendo ai nostri clienti un'esperienza fantastica a un prezzo competitivo. La nostra storia è iniziata in Italia, dove siamo rapidamente diventati uno dei principali operatori di mercato, leader online e con una forte presenza anche sul canale fisico grazie a una rete di oltre 1.600 intermediari, conquistando la fiducia di più di 5 milioni di automobilisti. Ora stiamo crescendo ulteriormente e puntiamo a raggiungere ancora più clienti nel Regno Unito e in Spagna.

Per supportare questa crescita, stiamo cercando un/a Team Leader Customer Care da inserire nel nostro team Customer Care.
Questo dipartimento rende speciale ogni interazione.
In questo team, offrirai un pronto supporto in modo professionale, attento e umano, sia online che telefonicamente. Investiremo nella tua formazione e crescita continua, per garantire insieme un servizio sempre migliore.
Ti entusiasma l'idea di lasciare un segno? Ecco i dettagli

Cosa Farai

  • Supportare le attività di formazione;
  • Coordinare e coinvolgere le persone nel raggiungimento degli obiettivi;
  • Monitorare i principali KPI ai fini del miglioramento del servizio;
  • Individuare aree di miglioramento individuale e di team.

Cosa Cerchiamo

  • 2-3 anni di esperienza come Team Leader nel settore assicurativo;
  • Conoscenza approfondita dei prodotti assicurativi auto;
  • Gestione e supervisione di un team;
  • Conoscenza delle procedure di back-office assicurativo;
  • Dimestichezza con analisi e calcoli lato business

Nice-to-have

  • Propensione al lavoro di team;
  • Ottime doti relazionali e atteggiamento positivo;
  • Autonomia, gestione delle responsabilità e delle priorità;
  • Ottima gestione dello stress
Perché ti piacerà lavorare con noi:
Vogliamo rendere Prima un ambiente di lavoro felice e stimolante. Se deciderai di unirti a noi, ti aspettano numerosi benefit.
🤸 Lavora a modo tuo: Lavora in modalità ibrida, alternando giorni in ufficio e da casa, anche se il ruolo prevede turni definiti, garantiamo flessibilità laddove possibile e la libertà di lavorare da qualsiasi luogo fino a 30 giorni all'anno

🏁 Cresci con noi: Avrai accesso a formazione, mentorship e piani di crescita personalizzati.

🌈 Benessere e performance: Avrai assicurazione sanitaria privata, convenzioni palestra, programmi di wellbeing e supporto per la salute mentale.

Pensi di essere un match? Candidati ora!

Prima valorizza l'unicità di ogni persona. Se non soddisfi ogni requisito ma sei appassionato/a, candidati comunque. L'innovazione nasce dalla diversità!
Prima è un datore di lavoro inclusivo. Necessiti supporto durante la selezione? Scrivi a accessible.recruiting@prima.it. Costruiamo insieme il futuro delle assicurazioni.
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