CRM Accountant
CRM Accountant
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Our mission and customers
Our platform simplifies banking and finance management for SMEs today, so that they can build their tomorrow. We offer a finance management platform with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 53,000+ reviews.
Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75. This level of satisfaction is far above typical traditional banking scores, often ranging from 3 to 12, sometimes even lower.
Our journey
Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000 customers across 8 European countries: France, Germany, Italy, Spain, Portugal, Austria, Belgium, and the Netherlands. We have been profitable since 2023, and we are just getting started as we want to become the indisputable European leader in SME finance management.
Our beliefs
We hire for skills and potential. With 80+ nationalities, 45% women, and 56% of women in our leadership team, diversity is simply part of who we are.
We've built a discrimination-free hiring process because we believe the best teams are built on merit.
AI at Qonto
We see AI as a catalyst for our success.
We always choose thinking over routine. That's why AI is already deeply embedded in how we work - not as a trend, but as a way to raise the bar for the entrepreneurs who count on us. That is why we grant our Qontoers unlimited access to the best AI tools on the market - Claude Code, Cursor, Copilot, Dust, and Notion AI.
We want people who experiment without waiting for permission. Who push AI beyond the obvious. Who know when to trust it and, more importantly, when to question it.
Already pushing AI limits? You'll fit right in.
Define and lead Qonto's end-to-end CRM strategy dedicated to Accountant Partners. You will build the lifecycle framework, and orchestrate omnichannel communications to drive engagement across our 8 markets.
👩💻🧑💻 As a CRM Accountant at Qonto, you will:
• Contribute to defining and evolving the Accountants lifecycle framework: In close collaboration with key stakeholders, you will help map and optimize the entire journey (from prospect collection and nurturing to the reactivation of dormant partners) ensuring the right touchpoints at the right time.
• Build and execute the CRM action plan: You will drive the end-to-end delivery of one-shot and automated campaigns (Email, SMS, Push, In-app) across 8 markets, with a strong focus on testing, performance tracking, and continuous improvement.
• Structure the Database & Reporting: In collaboration with Marketing, Growth Ops and Product, you will clean, enrich, and segment the accountant database (defining personas and firm typologies), and set up robust performance reporting across all digital channels.
• Build the CRM & Marketing Automation stack to scale efficiently: You will identify, implement and optimize the right marketing automation tooling (including potential migrations), ensuring a scalable and future-proof setup across markets.
🤔 What you can expect:
• Market & Team Context: Join the Growth, Central Marketing team and take full ownership of the lifecycle for the Accountant segment, a strategic priority for Qonto.
• International Scope: You will have international exposure, working on strategies that impact our 8 diverse markets.
• Impact: You will play a crucial role in structuring a key growth segment, with the autonomy to shape the end-to-end lifecycle.
• Methodologies: Work in a B2B SaaS scale-up environment where we value "The Qonto Way"-focusing on data-driven decisions, continuous learning, and structured execution.
• Tools: You will work with a modern CRM stack (Salesforce, potentially Braze/Segment) and lead a critical migration project.
🤝 About your future manager You will report to Coralie Blanc
• Leadership: Coralie is dedicated to fostering a culture of autonomy and continuous improvement within the team, she values structured reasoning and a data-centric approach, ensuring you have the support needed to make strategic decisions. Working with Coralie, you will have the opportunity to grow your expertise in a supportive environment that pushes for excellence in execution.
🏅 About You:
• Experience: You have 5+ years of experience in CRM or Lifecycle Marketing, with a proven track record in B2B SaaS scale-ups or the Fintech industry.
• Partnership Expertise: Experience with Accountant audiences and/or Partner ecosystems is a strong plus.
• Tech Stack: You have hands-on experience with PRM tools (Partnerstack, Salesforce Community) and Marketing Automation platforms.
• Analytical Mindset: You possess strong analytical skills, comfortable setting up reporting and interpreting performance to drive concrete improvements.
• Collaborative Spirit: You have the ability to work effectively across teams (Sales, Ops, Product) to align on tiering and segmentation strategies.
• Languages: You are fluent in English and capable of working in an international environment.
Our hiring process
- Interviews with your Talent Acquisition Manager and future managers (1 hour each)
- A remote or live exercise to demonstrate your skills and give you a taste of what working at Qonto could be like
Candidatura gestionada por Qonto