• Oversee and manage a team of support specialists to ensure efficient and effective customer service delivery
• Lead by example and provide guidance, training, and coaching to team members to promote a positive and high-performing work culture.
• Develop and implement processes and procedures to improve the overall efficiency and quality of support services.
• Monitor team performance and metrics, identify areas for improvement, and take necessary actions to address any issues.
• Establish and maintain strong relationships with internal customers to understand their needs and concerns, and provide appropriate solutions.
• Handle escalated customer inquiries or complaints and provide timely and satisfactory resolutions.
• Conduct performance evaluations and provide regular feedback to team members to foster their professional growth.
• Communicate effectively with senior management and provide regular reports on team performance, customer feedback, and other relevant metrics.

Our offer:

• The possibility to be a part of newely created team within BY competence center
• Work in international environment, with multinational teams
• Work from a well-located office in Warsaw
• Work in a hybrid model
• Using private medical care package co-financed by the company (Medicover)
• Advantage of group insurance for yourself and family members
• Using a Multisport card co-financed by the company
• Monthly salary plus bonus agreement based on performance