Company Description

Job Description

We are looking for a Roadside Operations Specialist (m/f/d) to join our team at SIXT. In this role, you oversee roadside operations, ensure service quality, and manage escalations in real time to deliver a seamless customer experience. Your expertise will help optimize operational processes, strengthen partner performance, and maintain high service standards across markets. If you have a proactive mindset and thrive in dynamic, fast-paced environments, join Team Orange!

YOUR ROLE AT SIXT

• You monitor roadside assistance cases in real time to ensure high service standards and fast response times across markets
• You manage escalations efficiently, coordinating solutions with internal teams and external partners
• You analyze partner performance and service quality to maintain global operational standards
• You identify service gaps and drive process improvements to enhance the customer experience during roadside incidents
• You collaborate cross-functionally with internal departments and global stakeholders to optimize operational workflows
• You support the After Claims Customer Service team with case follow-ups and operational insights

YOUR SKILLS MATTER

• Experience: Customer service experience with a focus on Roadside Assistance or similar operational environments
• Analytical Skills: Strong analytical mindset with the ability to work with cross-functional data and dashboards (experience with fraud systems is a plus)
• Organizational Skills: Proactive working style with the ability to prioritize effectively and keep customer needs at the center of every decision
• Technical Affinity: Comfortable working with operational systems, dashboards, and performance tracking tools
• Working Style: Willingness to work 100% remotely and in a 24/7 shift model.
• Language Skills: Fluent English required; additional languages such as French, Italian, or Dutch are a plus

WHAT WE OFFER

• Generous Time Off Enjoy 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per year
• Work-Life Balance Benefit from a hybrid working model with no dress code
• Permanent Contract & Competitive Compensation Our employment contract is permanent from the start. Enjoy above-average compensation with performance-related bonuses
• Great Employee Benefits Access discounts on SIXT rent, share, ride, and SIXT+, along with partner discounts
• Training & Development Participate in training programs designed for your personal growth and development
• Health & Well-being Private health insurance to support your well-being, plus the Coverflex advantage system