Junior Early Growth Specialist - Italian Market

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!

As a Junior Activation & Upsell Specialist (Junior Early Growth Specialist), you are the critical link between a new merchant signing up and becoming a thriving member of the SumUp ecosystem. This is a dynamic role where you will act as a partner to small business owners, ensuring they have the right tools-from card readers to our Business Account-to succeed from day one.

You will sit at the intersection of Onboarding, Activation, and Sales, focusing on driving product adoption and identifying growth opportunities within our newly acquired merchant base. This role is designed for a high-energy individual who is motivated by targets and eager to launch a career in Fintech.
What you'll do:

• Drive Merchant Activation: Proactively reach out to new merchants to guide them through their first transactions and ensure a seamless start with the SumUp platform.
• Consultative Upselling: Analyze merchant profiles to recommend and sell additional SumUp products (such as the Business Account, Invoicing, or advanced hardware) that fit their specific business needs.
• Outbound Engagement: Execute high-volume outbound calling campaigns to activate accounts and re-engage merchants who haven't yet realized the full potential of our ecosystem.
• Hit Growth Targets: Consistently meet and exceed monthly activation and upsell KPIs, directly impacting company revenue and your own commission-based earnings.
• Feedback Loop: Act as the "voice of the customer," sharing insights from your direct merchant interactions with the Product and Marketing teams to improve the user journey.

What we're looking for:

• Previous experience in onboarding, customer support, SDR or roles with strong outbound exposure 
• Comfort with high-volume outbound calls
• Excellent verbal and written proficiency in both Italian and English
• Proven track record of consistently meeting or exceeding KPIs.
  
  

Why you should join SumUp:

🌎Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup

🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced

🥗 Restaurant tickets (Edenred)

📚 A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education

🔄 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp

🔗 Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team

About SumUp

We believe in the everyday hero. Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founder's mentality and a 'team-first' attitude, our diverse teams across Europe, South America, and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.