We are looking for a Sales & Operations Lead to own and optimize the full customer journey for the Italian market - from lead conversion to onboarding and ongoing servicing.

This role blends sales enablement, operational excellence, and hands‑on leadership to scale customer growth, safeguard portfolio quality, and deliver a seamless customer experience.

What You'll Do

• Own and improve end‑to‑end sales, onboarding, and servicing processes (lead intake, KYC/credit checks, decisioning, disbursement).

• Drive efficiency through automation, clear controls, and continuous process improvements.

• Shape and manage customer communications across the full funnel, ensuring clarity, consistency, and high satisfaction.

• Monitor key KPIs (conversion, time‑to‑activation, first‑payment rate, delinquency, NPS) and turn insights into action.

• Establish quality assurance standards and incident management practices.

• Train and enable Customer Service Specialists, acting as an operational subject‑matter expert.

• Collaborate closely with the Country Manager, local operations teams, and external partners.

• Support market entry initiatives, product launches, and commercial pilots.

What We're Looking For

• Proven experience in sales, operations, or customer service leadership - ideally in banking, fintech, or consumer finance.

• Strong understanding of sales funnels, onboarding, and customer operations.

• Data‑driven, structured, and solution‑oriented mindset.

• Excellent communication skills and stakeholder management capabilities.

• Comfortable with CRM, loan origination systems, BI tools, and Excel.

• Experience with the Italian market is a strong plus.

• Fluent English and Spanish (required)

• Fluent Italian (preferred)

What We Offer:

• High-impact collaboration in a highly international environment

• Opportunity to influence decision-making and strategy

• Ownership of strategic initiatives

• Private health insurance focused on employee wellbeing

• Meal vouchers and flexible compensation plan

• An international, professional, and collaborative work environment

• Office perks such as snacks and regular company events