At Amazon, we are seeking a Project Manager to spearhead a transformative initiative that will fundamentally reshape our PXT (People Experience and Technology) operations over the next 2-3 years. This role sits central to process excellence and technological innovation, driving standardization and digital transformation across all Business Lines within PXT operations. The position will be instrumental in revolutionizing our operational landscape through the strategic integration of AI technologies and advanced content management systems like AZA and COREX.

Reporting to the Country PMO Leader and maintaining a matrix reporting line to the EU Program Manager, this role will be central to establishing a unified process ecosystem that drives operational excellence and scalability across PXT Operations. The successful candidate will architect and implement standardized frameworks that enhance visibility, efficiency, and cross-functional collaboration while ensuring alignment with our bias for action principle.

This strategic position pioneers the integration of AI-driven solutions that will fundamentally transform our operational capabilities. By focusing on creating structure, consistency, and seamless collaboration, the Project Manager will play a pivotal role in elevating our operational standards and preparing our processes for the next generation of HR technology, building a foundation that will support our continued growth and innovation.

Key job responsibilities
Customer Obsession & Insist on the Highest Standards:
-Lead comprehensive process mapping and standardization across business lines
-Establish robust governance frameworks ensuring consistent quality
-Create user-friendly, efficient workflows that enhance employee experience
-Monitor and maintain high standards in process implementation

Ownership & Deliver Results :
-Drive end-to-end process standardization initiatives
-Establish clear metrics and KPIs for success
-Track and report on efficiency gains and cost optimization
-Ensure successful adoption of standardized processes
-Work with field PXT teams to align on single, standardized processes

Invent and Simplify :
-Design and implement AI-ready workflows using tools like AZA and COREX
-Identify opportunities for process automation and optimization
-Create streamlined, scalable solutions for complex operational challenges
-Develop innovative approaches to process standardization

Learn and Be Curious :
-Stay current with latest process improvement methodologies
-Explore new technologies and tools for process optimization
-Continuously gather and incorporate feedback for improvements
-Foster a culture of continuous learning and innovation

Think Big Impact Areas:
-Operational Efficiency: Streamlined workflows and reduced variations
-Digital Transformation: Enhanced process documentation and AI integration
-Cultural Change: Improved cross-BL collaboration and knowledge sharing
-Cost Optimization: Reduced operational costs and improved resource allocation
-Cross-Team Collaboration: Alignment with field PXT teams on unified processes and stakeholder management

A day in the life

Day in the life A day in the life As a Project Manager (Process Standardization), you will co-lead the implementation of standardization initiatives in Spain, establishing a strong, scalable process foundation that will serve as a model for other EU countries. You'll work closely with cross-functional teams to understand their needs, gather requirements, and identify best practices. Your role will be crucial in creating clarity, consistency, and accountability that make teams' work easier and more effective.
Beyond standardization, you'll contribute to building a culture of quality, process excellence, and sustainable organizational improvement. Your ability to engage people through effective communication and influence will be key to driving lasting change.

About the team

At Amazon, our HR department plays a vital role in looking after our people. Known as the People Experience and Technology Solutions (PXT) team, our priority is making the Amazon experience brilliant for our people, helping us remain one of the world's most innovative, customer-centric and nimble businesses.

We operate proactively and take a holistic approach to people management. Our team is 'Customer Obsessed' and focuses on solving employee engagement issues quickly, ensuring nothing impacts our seamless employee and customer experience. Ultimately, it's our job to insist on the highest standards and drive progress across Amazon's strategy and goals.