Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform.

The AHS Policy De-risking Manager within the Account Health Support will oversee the entire EU3P Compliance de-risking operation, ensuring alignment with strategic objectives and managing relationships with key stakeholders. They will be responsible for driving overall program success, coordinating across different functional areas, and ensuring the team meets its performance targets. A successful candidate will demonstrate strength in the following competencies:

Program Ownership and Strategic Execution
• Owns the end-to-end EU3P Compliance de-risking program, ensuring alignment with AHS and EU3P organizational objectives.
• Translates strategic goals into structured plans, driving execution through clear prioritization, stakeholder alignment, and disciplined follow-through.
• Anticipates risks and operational bottlenecks, proactively implementing mitigation strategies.

Process Excellence and Continuous Improvement
• Possesses proven expertise in EU Compliance de-risking processes, using this knowledge to identify systemic improvement opportunities.
• Leads process optimization initiatives, incorporating data insights, stakeholder feedback, and best practices across the global AHS network.
• Distills complex operational insights into clear narratives and recommendations for leadership.
• Acts as the primary liaison for process improvement initiatives with site leadership and cross-functional partners.

Stakeholder Management and Influencing
• Partners effectively with internal and EU3P stakeholders, defining scope, aligning expectations, and driving accountability.
• Communicates effectively across levels, translating operational nuances into actionable insights for leadership and external stakeholders.
• Builds strong relationships to enable collaboration, resolve ambiguity, and ensure program adoption.

Analytical Thinking and Impact Measurement
• Designs and executes mechanisms (e.g., surveys, interviews, performance tracking) to assess program effectiveness.
• Synthesizes quantitative and qualitative inputs to evaluate impact and inform decision-making.
• Applies sound judgment in balancing data with anecdotal insights to produce coherent, actionable conclusions.

Customer (Specialist) Experience Focus
• Champions the Specialist experience by identifying pain points and driving improvements that enhance efficiency and engagement.
• Embeds best practices across the organization to ensure consistent, high-quality execution.

Key job responsibilities
Key Responsibilities
• Own the end-to-end lifecycle of the EU3P Compliance de-risking program, including scoping, launch design, execution, and continuous optimization.
• Leverage deep expertise in EU de-risking frameworks, policies, and operational practices to guide program strategy, inform decision-making, and ensure high-quality execution across sites.
• Define and maintain program roadmaps, ensuring clear prioritization, sequencing, and alignment with business objectives.
• Establish measurable milestones and performance frameworks to track progress and drive accountability across both project-based and ongoing initiatives.
• Design and deliver reporting through weekly flashes, WBRs, MPRs and QBRs, providing clear, concise updates to internal and external stakeholders, including senior leadership.
• Use data analysis and business insights to id
entify risks, drive prioritization, and shape program direction.
• Lead regular governance and working sessions with partner teams to monitor progress, unblock issues, and drive implementation of new initiatives.
• Build and manage relationships with internal and external stakeholders, ensuring alignment, transparency, and effective execution.
• Define, standardize, and continuously improve operational artifacts, including SOPs, guided workflows, and call guides, to ensure consistency and scalability of operations.
• Act as a subject matter expert (SME) for EU Compliance de-risking, supporting the rollout, calibration, and adoption of recommended improvements across sites.
• Conduct site engagement (including visits where required) to validate execution, gather insights, and reinforce standards.

A day in the life
Every day is different as a Program Manager. You'll work both independently and collaboratively on projects, which may be at different stages of the project lifecycle, from development to delivery. You might spend your morning gathering data and feedback to assess a program pilot, then spend your afternoon discussing a resourcing plan for another project. You will collaborate with other teams, track project progress, and share updates with key stakeholders.

About the team
The Policy Process Management Office (PPMO) starts the AHS flywheel as we work with policy teams to identify use cases and set the vision for processes. PPMO assumes end-to-end ownership for programs, including forecasting volume, establishing annual goals, supporting new use case launches for Seller preventative enforcement and reinstatement, and driving operational improvements.