• Deliver high-quality customer support through chat, phone, and email, ensuring clients receive timely and effective assistance.
• Guide clients in using Amenitiz, empowering them to become product experts and reducing dependency on customer support.
• Build and maintain strong relationships with customers to enhance loyalty and satisfaction, which in turn helps limit churn.
• Diagnose and troubleshoot technical issues, ensuring a smooth and efficient resolution process.
• Actively listen to customers, demonstrating empathy and adaptability to provide personalised support.
• Continuously apply in-depth product knowledge to align customer needs with Amenitiz's solutions.
• Monitor customer feedback, identifying opportunities to improve support processes and customer experience.
• Work collaboratively with other teams, such as Product, Engineering, and Customer Success, to escalate and resolve complex issues.
• Stay up to date with new features and product updates, ensuring customers receive the most accurate and relevant information.

About you

• You are a native Portuguese & Spanish speaker with outstanding communication skills in English.
• Previous experience in a customer-facing role (chat, phone, or email support) is essential, previous experience managing CRM tools is a plus.
• Strong customer orientation, with the ability to adapt communication styles to provide a tailored experience.
• Excellent organisational and coordination skills, with a proactive and structured approach to solving problems.
• Empathy and active listening skills, enabling the ability to understand and address customer concerns effectively.
• A natural problem solver, capable of thinking creatively to resolve challenges and improve support processes.
• Ability to work autonomously while collaborating effectively with team members and other departments.

Our Benefits 

• Competitive salary - We recognize your hard work and celebrate your success with exciting, performance-based incentives.
• Comprehensive health & wellness coverage - Your physical and mental well-being matter, and we've got you covered.
• Stock options - Be a part of our success with real ownership in Amenitiz.
• A vibrant office in the heart of Barcelona - Our spacious office comes with daily fresh fruit, great coffee, after-work drinks, and a nice patio with endless sunshine.
• Unforgettable team experiences - From sailing the Mediterranean and Cirque du Soleil shows to poetry, cooking, and magic workshops, we love bringing the team together.
• Get paid whenever you want - No need to wait until the end of the month-access your salary anytime.
• Flexible benefits - Save on meals, childcare, transportation, and training with our tailored remuneration options.
• Grow with us - Join a dynamic, fast-growing, and international team (35+ nationalities) with limitless career opportunities.
• Fuel your curiosity - We'll buy you ANY book you want, plus we've built an inspiring library to keep your learning on track

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