The Senior Credit Controller serves as a bridge between the Team Lead and the team, applying both operational and managerial skills. Due to the organization's growth and changes, the role's tasks may evolve. A desire to develop and take on new challenges is essential.

• Maintain/improve collection rates for current and aged accounts
• Contact customers to settle overdue accounts promptly
• Support and guide the team, serving as a role model
• Manage the ledger, resolving unpaid debts per Team Lead's priorities
• Minimize bad debts by assessing and acting on risks
• Conduct weekly team stand up for updates
• Act as the intermediary between Team Lead and the team
• Motivate the team to achieve targets
• Proactive in identifying and resolving issues
• Foster a proactive, enthusiastic team environment
• Stakeholder management
• Share best practices with peers
• Improve customer payment behaviors and processes
• Lead and coach a diverse, multicultural team
• Analyze data to identify trends
• Adhere to business policies, procedures, and code of conduct
• Handle ad hoc issues and projects
• Backup for the Team Lead as needed

• Bachelor's in Business Administration or equivalent / Master's in International Business is a plus
• Fluent in English
• Proficient in Excel and Google Sheets
• Proficient in SAP
• Strong planning and organizational skills
• Team player with excellent communication and interpersonal skills
• Strong negotiating skills
• Proactive and eager to learn
• Problem-solving and assertive approach to collection
• Calm and focused under pressure
• High emotional intelligence
• Analytical with the ability to see the bigger picture

Total Reward Philosophy:

• The benefits and perks offered by the company. These can be found here.

• Hybrid way of Working program

Diversity, Equity and Inclusion at Booking.com:

Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just create a unique workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."

Read all about DEI and the Employee Resource Groups (ERGs) at Booking.com here

Career Development Opportunities:

• Learn more about Your Career Journey here.

• Become a Mentee and benefit from a mentoring relationship with a more experienced person to help you identify and achieve your professional and personal development goals.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.