Company Description

We are a Bosch company, but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology driven solutions in the area Business Process Outsourcing, and this makes us unique in the Bosch world.

We work with leading companies from the automotive, travel, tourism, building and telecommunications sectors across the world as well as other Bosch units. So besides having external client, we also work for the Bosch Group itself, helping colleagues and divisions in other areas.

As part of the Bosch group, we operate in one of its four main business areas - the Building and Energy Technologies unit. There is a historical reason for it. We used to be part of Bosch Security Systems (producer of security hardware and security solutions). For them we managed for e.g. on-going product maintenance or the emergency and monitoring call center.

Job Description

We are seeking a dynamic and strategically-minded Social Media Specialist to join our team and become the voice of Bosch across our diverse social media landscape. In this role, you will serve as a bridge between our multiple business units and our online communities, driving meaningful engagement whilst safeguarding our brand reputation.

You will combine community management expertise with strategic insight to amplify our brand presence, foster positive dialogue, and ensure our social media channels reflect Bosch's commitment to excellence and innovation.

Your main functions will be:

► Manage and orchestrate the dialogue on social media accounts from a wide range of different Bosch business units to increase positive engagement (community management)

► Consult and collaborate with page managers and relevant stakeholders across multiple Bosch divisions to realise the brand's strategy and create buzz regarding focus topics and campaigns

► Detect and escalate potentially brand damaging content to key stakeholders (crisis management)

► Monitor and analyse social media channels, providing voice of the customer feedback to page managers

► Update and maintain the social media knowledgebase in alignment with relevant internal and external stakeholders

► Develop best practices and participate in continuous improvement activities whilst also providing support and coaching colleagues on social media

► Ensure Change and Release Management processes are adhered to

► Be open to creating content in collaboration with clients on demand

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