Customer Experience Specialist

Location: Valencia, Spain

Employment Type: Full-time

What You'll Do

• Map and document workflows to improve operational and compliance processes.
• Develop and maintain knowledge base content for internal and external users.
• Create standardized templates and automated responses to boost efficiency.
• Define performance metrics and deliver regular reports and insights.
• Prepare engaging presentations and materials for diverse audiences.
• Manage and organize data to support compliance and customer experience goals.
• Facilitate onboarding and knowledge-sharing activities for new team members.
  

What You Bring

• Professionally fluent English (C1 level).
• Background in customer experience and compliance (KYC/AML knowledge a plus).
• Proven ability to optimize workflows and produce clear documentation.
• Tech-savvy with automation tools, templates, and cloud-based platforms.
• Analytical mindset with experience defining metrics and interpreting data.
• Strong communication skills with experience creating FAQs or customer materials.
• Excellent project management and onboarding experience.
  

Why You'll Love Working With Us

• Competitive base salary with excellent growth potential.
• Private Spanish health insurance.
• Free daily breakfast and lunch at the office.
• Free Spanish classes to help you integrate and thrive.
• Supportive, dynamic workplace with a friendly, international atmosphere.
• Career development programs and clear progression paths.
• Fun team events, social activities, and regular boot camps.

Join a company that celebrates creativity, teamwork, and innovation and where your ideas truly make an impact.