German speaking Customer Service Representative

Location: Valencia, Spain

Employment Type: Full-time

What You'll Do

• Communicate with customers via phone, email, chat, and social media
• Personalize every interaction with empathy and active listening
• Guide customers to the right solutions and ensure satisfaction
• Escalate feedback to improve internal processes
• Focus on KPIs like customer satisfaction, quality, and productivity
• Help retain customers through outstanding service

Who You Are

• professionally fluent in German (C1 level)
• Fluent in English (minimum B2 level)
• Previous experience in hospitality or customer-facing roles is a plus
• Excellent communication and interpersonal skills
• Tech-savvy and familiar with Google Suite, MS Office, and CRM tools
• Team-oriented, flexible, and proactive
• Able to work independently and adapt to a fast-paced environment
• Customer-first mindset with a positive attitude

What You'll Get

• Competitive base salary based on experience and skills
• Private health insurance
• Free lunch
• Spanish lessons
• Weekly bootcamp sessions
• Friday team drinks
• Supportive, creative team culture
• Career development tools and mentorship