Lead Technical Services

Division: Service Delivery & Security
Reports to: Director Infrastructure Services
Direct Reports: 6

What you become a part of

As Lead Technical Services, you will play a critical leadership role within BPT (our internal IT function), providing both disciplinary and technical direction for our global Technical Services landscape. You will oversee SAP platforms, database services, batch management, integration services, and vendor‑supported capabilities that underpin operational excellence across CCEP.

You will collaborate closely with peers across BPT towers, operational teams, and global stakeholders to ensure that Technical Services remain stable, secure, and high‑performing. This role directly supports the reliability of our core enterprise systems and the seamless integration between SAP and connected applications ensuring continuity for CCEP's global operations.

What you will do

Service Leadership & Delivery

• Ensure stable, efficient and effective global service delivery operations across all BPT Technical Services, technologies, and platforms.
• Manage all activities required to achieve agreed service levels and operational outcomes.
• Oversee SAP Basis operations, ensuring high availability, reliable maintenance, proactive monitoring and continuous enhancement of SAP systems.
• Lead database services covering performance, stability, administration, and infrastructure alignment for SAP and related environments.
• Manage batch management services including monitoring, maintenance, job scheduling and execution.
• Lead integration services across multiple platforms (e.g., SAP PO, WebMethods, SAP CPI, SAP CI DS, SAP SLT, Azure Integration Services, MuleSoft), ensuring timely monitoring, alerting, maintenance, enhancements and issue resolution.
• Maintain continuous collaboration with other BPT teams and related stakeholders across CCEP globally.
• Ensure timely resolution and communication of operational disruptions related to SAP systems, databases, batch services, and integration platforms.

Continuous Improvement & Governance

• Drive ongoing improvement across cost efficiency, service quality, stability, and delivery timelines.
• Work with governance boards (e.g., Change Advisory Board) to ensure controlled, compliant and risk‑aware service delivery.
• Define and implement procedures for monitoring, controlling and analysing service performance against SLAs and service requirements.
• Use relevant monitoring and alerting tools (e.g., AppDynamics) to maintain visibility of system health and performance.
• Develop, implement, and maintain resilient service continuity and information security procedures.

Vendor & Budget Management

• Select and manage external service providers, working closely with Procurement and other IT towers.
• Implement operational vendor‑management procedures to ensure optimal delivery and commercially sound outcomes.
• Plan, manage and report on the functional budget, ensuring alignment with business priorities.

People Leadership & Capability Development

• Lead the continuous professional and technical development of team members.
• Foster collaboration, regular knowledge exchange and the ongoing enhancement of skills and capabilities within the unit.
• Build and sustain a high‑performing team culture across geographically diverse locations.

What we expect from you

Qualifications

• Degree in business administration, information management or a comparable field.
• Advanced training in IT Service Management (e.g., ITIL), SAP or related areas is desirable.
• Strong economic and commercial literacy.

Experience

• Minimum 8 years' experience in SAP Basis Administration or comparable roles.
• Experience leading and developing large‑scale, internationally distributed teams.
• Strong background in IT service operations with deep expertise in SAP Basis processes, SAP technologies, and integration solutions/architectures.
• Understanding and/or experience of integration technologies including Web Services, EDI, and APIs.
• Experience managing large‑scale projects in global environments.
• Knowledge of sourcing strategies, provider selection, and vendor management.
• Experience across key areas such as:
• IT Service Management
• Infrastructure Services
• ITIL processes (Incident, Request, Change, Configuration)
• DevOps management
• SAP R/3, SAP HANA, SAP BTP support
• Integration technologies and platforms
• Knowledge of bottling‑specific business processes and on‑site operations.
• Experience with budget planning (ABP) and delivery of programmes on time, in budget and to required quality.
• Strong written and verbal communication skills, including the ability to present effectively at all management levels.
• Demonstrated creativity in solution‑finding and implementation.

Technical Skills

• Strong knowledge and experience of SAP Basis and CCEP SAP platforms (SAP R/3, SAP HANA, SAP DB2, Redwood).
• Deep understanding of CCEP's enterprise architecture, particularly SAP and Integration domains.