About the Role:

We are seeking an experienced Sales Manager - Customer Growth to lead a team of 6-8 farmer Account Managers (mixed Comm 1 and Comm 2) in our EMEA Commercial organization. You will drive customer expansion, retention, and advocacy while developing strategic account management talent.

What You'll Do:

Team Leadership:

• Lead, coach, and develop team of 6-8 Account Managers

• Drive team to exceed expansion ARR targets ($5-7M annually)

• Achieve team NRR of 125%+ consistently

• Maintain customer satisfaction >90% and churn <5%

Coaching & Development:

• Conduct weekly 1-on-1s focused on account strategy and relationship development

• Coach on QBR delivery, whitespace identification, and expansion selling

• Develop strategic account planning capabilities

• Build consultative selling and customer advocacy skills

Account Strategy:

• Review and approve account plans for strategic customers

• Participate in executive-level QBRs for key accounts

• Identify and remove barriers to expansion

• Drive cross-sell/upsell initiatives

Performance Management:

• Monitor NRR, expansion pipeline, and customer health metrics

• Address underperformance and churn risks proactively

• Recognize and reward customer advocacy and expansion wins

• Manage performance improvement plans

Customer Advocacy:

• Build customer reference program

• Drive case studies and testimonials

• Ensure voice of customer is heard internally

• Escalate and resolve customer issues

What You'll Need:

• 2-4 years of account management or customer success leadership experience

• 3-5 years of individual contributor account management with 120%+ NRR

• Track record of leading teams to exceed expansion targets

• Strong strategic account planning and coaching skills

• Experience with QBR programs and customer advocacy

• Salesforce and customer success platform proficiency

• Fluency in English and German required

Bonus Points:

• Cybersecurity or enterprise SaaS management experience

• Experience managing remote teams across multiple countries

• Customer success methodology certification

• Track record of building high-performing farmer teams

#LI-FW1

Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.