dLocal is a leading cross-border payment processor specializing in emerging markets across Latin America, Asia, and Africa. The company provides a single API platform that enables global enterprise merchants to accept and send payments using local methods, serving major tech giants like Amazon, Microsoft, and Google. As a publicly traded company on NASDAQ, dLocal operates at a massive scale, facilitating complex financial transactions in high-growth regions. In Spain, dLocal maintains a strategic hub in Madrid that serves as a key center for its European and global operations. The company is highly relevant for international professionals due to its multicultural workforce and English-centric business environment. Their Madrid office offers a dynamic fintech atmosphere where employees work on global-scale infrastructure, making it an ideal destination for expats looking to build a career in international finance and technology.

Founded in 2016 in Montevideo, Uruguay, dLocal was created to solve the complexity of payments in emerging markets. It became Uruguay's first unicorn in 2020 and successfully launched its IPO on NASDAQ in 2021.

People, Workplace & Facilities

dLocal

Requisitos

What skills do I need?

Proven experience running office operations and managing multiple vendors in medium/large hubs.

Hands-on experience coordinating facilities/fit-out projects with cross-functional teams and third parties.

Working knowledge of Health & Safety and local compliance; able to operate checklists and drive remediations.

Strong organization and planning; clear reporting on budgets, contracts, and schedules.

Basic technical skills for IT support: endpoints (Windows/MacOS), Wi-Fi basics, peripherals/printers, conference-room AV setup; disciplined triage/escalation using runbooks and excellent customer service.

Familiarity with ITSM/ticketing and basic asset management; accurate logging and follow-through.

Automation and process improvement mindset; comfortable with tools and data (e.g., access, AV, and desk-booking systems).

Advanced English (mandatory).

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Why should you join dLocal?

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world's fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people's daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What's the opportunity?

We're hiring a People, Workplace & Facilities to own day-to-day office operations and lead the local execution of facilities work, ensuring each hub is operational, compliant and launch-ready. You'll act as the local single point of contact, integrating vendors, facilities, and IT to deliver a smooth, on-time experience. You will be based in the corresponding office/hub. Beyond operations and projects, you'll drive process optimization and automation to reduce manual work and errors.

What will I be doing?

Serve as the local single point of contact for office operations (access, seating, meeting rooms, cleaning, maintenance, supplies).

Ensure building systems run smoothly (HVAC, electricity, lighting) with landlords/vendors, and maintain stock levels with recurring orders.

Own local delivery of workplace projects (expansions, multi-purpose rooms, events, collaboration zones, kitchens, call booths, branding).

Translate central milestones into local project plans, vendor scopes, and acceptance criteria.

Coordinate on-site with IT & Infrastructure so network, AV, and access systems are ready on time.

Provide on-site support: basic troubleshooting for monitors/docks/peripherals, Wi-Fi connectivity, room setup, simple account/access issues; triage and escalate to L1/L2 teams using runbooks.

Perform proactive room/equipment checks; replace cables/adapters; manage loaner devices; coordinate simple RMAs; support onboarding/offboarding days on site.

Manage local vendors; provide regular reporting on spend vs budget; support coworking contract reviews.

Execute and follow up on Health & Safety actions; keep emergency procedures, signage, and contact lists current; coordinate drills.

Ensure adherence to company office policies and standards in your hub (IT, People, Compliance/Security; local regulations such as customs where applicable) and act as the local owner for implementation and follow-through.

Maintain a local risk log and feed central tracking; participate in operational/readiness reviews; own day-of-launch checklists/sign-off; coordinate local comms with People/Comms.

Identify and prioritize automation opportunities (inventory, readiness checklists, spend reporting, visitor/access logs) to cut manual work and errors, and partner with Facilities/IT to implement tools/integrations and data-driven improvements.

What do we offer?

Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:

- Flexibility: we have flexible schedules and we are driven by performance.

- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.

- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.

- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!

- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We've got your back!

Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and, depending on your role and location, you will combine self‑managed focus time with moments of in‑person connection in our collaboration hubs.

What happens after you apply?

Our Talent Acquisition team is invested in creating the best candidate experience possible, so don't worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!