1. FUNCTIONAL CONTENT

Main Role

The Global Medical Excellence & Operations Manager is responsible for driving operational excellence, governance, and continuous improvement across the Global Medical function. The role ensures that Medical strategies are translated into scalable processes, high-quality execution, and measurable impact, while enabling Medical teams to operate efficiently, compliantly, and in close alignment with business priorities.
This role acts as a strategic enabler and operational backbone of the Global Medical organization.

Roles

Your key responsibilities will include:

Medical Excellence

• Design, implement, and continuously improve global Medical Excellence frameworks, standards, and best practices.
• Drive consistency and quality in Medical activities across regions and therapeutic areas.
• Support Field Medical (MSL) Excellence by defining and monitoring Medical KPIs, dashboards, and performance metrics to support data-driven decision-making.
• Define and support capability building initiatives related to Medical excellence (MSL/Med Advisor), ways of working, and operational rigor.

Medical Operations & Governance

• Lead global Medical governance processes, including planning cycles, prioritization, and resource optimization.
• Establish and maintain efficient Medical operating models, workflows, and SOPs in collaboration with key stakeholders.
• Ensure alignment with compliance, regulatory, and quality requirements in partnership with Legal, Compliance, and QA.
• Act as a central point of coordination for cross-functional Medical initiatives.
• Optimize and drive adoption of medical CRM tool / medical dashboards.
• Provide strategic & operational lead for internal and external medical events (congresses, standalone, preceptorship, AB, etc.) ensuring excellence in the coordination of the scientific content and the teams involved.
• Create, develop and strengthen the Medical community.

Strategic Enablement & Execution

• Translate Global Medical strategy into actionable operational plans and execution roadmaps.
• Support the Global Medical Leadership Team with structured insights, analysis, and recommendations.
• Drive continuous improvement initiatives to increase efficiency, impact, and scalability of Medical activities.
• Identify operational risks and proactively propose mitigation actions.

Stakeholder Management

• Partner closely with Global Medical leaders, regional Medical teams, and cross-functional stakeholders (Commercial, R&D, Market Access, HR, etc.).
• Act as a trusted advisor on Medical operations, excellence, and performance topics.
• Facilitate alignment between global strategy and local execution needs.

2. ORGANIZATION CHART & JOB RELATIONSHIPS

• Line Manager: Global Medical Excellence Senior Manager
• Direct Reporting N/A

Job Relationships

• Internal: global and local medical affairs, clinical development, marketing, market access, regulatory, pharmacovigilance, digital.
• External: Collaborates with external training providers, consultants and benchmarking partners. Occasional interaction with industry peers, medical societies and external stakeholders for best practice exchange.

3. JOB PROFILE

Qualifications and professional experience

• University degree in Life Sciences, Pharmacy, Medicine, or related field.
• Advanced degree (e.g., MSc, PhD, PharmD, MBA, or Master's in Medical/Scientific Communication) is a strong asset.
• 5-8+ years of experience in Medical Affairs, Medical Operations, or Medical Excellence roles within the pharmaceutical or life sciences industry.
• Proven experience in global or matrix environments.
• Strong track record in process design, operational excellence, and change implementation.

Soft skills

• Strategic mindset, with the ability to align capability building with business goals.
• Strong communicator, able to engage and influence across functions and seniority levels.
• Collaborative and cross-functional, skilled at working in multicultural, matrix environments.
• Proactive and solution-oriented, with a high sense of ownership.
• Analytical and impact-driven, focused on continuous improvement.
• Flexible and adaptable, comfortable managing ambiguity and change.
• Supportive and empowering, with a natural coaching style.

Languages

• Candidate should demonstrate English at an excellent level (proficiency).
• Other European languages will be a plus.