About Frontiers

At Frontiers, our purpose is simple yet ambitious: to make science open. We believe open science empowers the global scientific community to accelerate discovery and develop the solutions needed for healthy lives on a healthy planet.

We are one of the world's largest and most influential open-access research publishers. Every article we publish is peer-reviewed and quality-certified, ensuring research is accessible to everyone, everywhere. To date, Frontiers research has been viewed over 4 billion times, demonstrating the real-world impact of science without barriers.

Joining Frontiers means being part of a global, mission-driven organization at the intersection of science, technology, and innovation - working alongside passionate colleagues who care deeply about advancing knowledge for the benefit of society.

To learn more about our impact and culture, please watch this video

The Role

We are seeking a driven, new team member to join our Peer Review department. You will be contributing to making Science Open by ensuring the rapid dissemination of high quality and valid articles. Ensuring a timely and thorough review process for all submitted manuscripts within a portfolio of journals or journal sections and providing professional customer service to our authors, reviewers and editors, assisting them through the process and supporting them with their queries. Peer review needs to be efficient, rigorous, fair, constructive, accountable, and transparent for everyone involved.

Requirements

What you will do

• Monitor the peer review process of manuscripts through the peer review platform.
• Respond to priority queries and manage delays relating to the review process from editors, reviewers, authors and colleagues in other departments.
• Carry out quality control checks to ensure rigorous peer review with no conflicts of interest.
• Collaborate with internal departments to ensure a smooth peer review pipeline and provide recommendations for peer review process improvements.
  

Requirements

• Experience in an office environment, preferably in customer service or administration.
• Strong communication skills in written and verbal English
• Excellent organizational skills with a proactive attitude of finding solutions and delivering an exceptional service.
• A target driven and result oriented mindset, comfortable working in a dynamic environment.
• A team player at ease collaborating proactively with colleagues remotely.
• Experience in publishing and familiarity with Salesforce would be an advantage.

Benefits

• We prioritise office presence and emphasise in-person collaboration, but also offer appropriate adjustments where needed, in line with company policy

• Extra wellbeing days on top of your annual leave allowance

• Up to 3 paid volunteering days each year

• 24/7 confidential Employee Assistance Programme (wellbeing, mental health, legal & financial support)

• Learning & development support via the Frontiers Learning Hub

Equal opportunity statement

Frontiers actively embraces diversity and is a safe and welcoming workplace. Recruitment is free from discrimination - including based on race, national or ethnic origin, age, religion, disability, sex, gender identity or sexual orientation. With employees from more than 50 different nations, our diversity creates vibrant teams and constantly challenges us to appreciate multiple perspectives.