Company Description

About the company

We are a customer service call center with headquarters in California, US and San Jose, Costa Rica. We have been operating independently since 2007 and have successfully contracted remotely for over three years.

Job Description

We are looking for a number of agents to handle customer service duties. USA Base ONLY Please send your "Skype id" together with your resume.

Contractor requirements

We are looking for a contractor who:

1. Is available for 8 hours per day. "IS ALSO ABLE TO HANDLE 8-10 CALLS PER HR AND ABLE TO MAINTAIN A 50% SAVE THE SALE AVERAGE."

2. Has worked in a customer service setting or a similar customer-satisfaction job.

3. Has a solid command of the English language.

4. Has 100% English for training and internal communication purposes.

5. Internet connection of 2Mb or more. It can not be wireless nor through a datacard. You should also test that you do not have a latency of over 100ms. You can test these requirements running a simple test at speedtest.net

6. Windows environment: We work with a windows based web program. We do require for you to have a computer that runs on windows or has a windows environment already installed. Your operating system must be original.

7. Headset: This headset can be simple but it must connect to your computer via USB. This is to ensure proper phone behavior and call quality.

How to apply

To apply, please respond with a cover letter that includes the following:

1. The language level that you have (should be 90% or above)

2. Your customer service experience

3. Your schedule availability