Customer Service & Fulfillment Intern (Day Shift)

Team: Customer Service + Fulfillment Team

Schedule: 09:00-17:00 (Barcelona time)

Type: Internship, Remote Opportunity

PassNfly is a Barcelona-based startup dedicated to automating the air travel experience. Since 2012, our mission has been simple: eliminate the travel-associated bottlenecks for frequent travelers worldwide through smart, digital solutions.

Role Summary

This intern will support the Customer Service & Fulfillment Team with manual fulfillment request processing and FastTrack pass delivery, while also handling customer support tasks and helping monitor product performance and the DCS/system operations. This role is not limited to pass processing-it includes operational control and issue coordination.

Key Responsibilities:

• Manual fulfillment processing & pass delivery: Monitor incoming customer requests and provide the service manually. Learn and follow the full internal process and understand what actions are needed for different airports & airlines.

• Customer communication & support: Respond to customer questions and requests, resolve service/product issues, and handle any problems customers face during the service journey.

• System monitoring & incident reporting: Track how the system/product is performing, identify issues via customer's feedback, and report them to developers clearly and on time-explaining what happened and the impact so the team can start fixing immediately.

• Follow-up and resolution: Once an issue is resolved, inform customers and ensure the service/product is delivered correctly

• Additional operational tasks: Handle small ad-hoc tasks connected to fulfillment and customer support.
  

Requirements / What We're Looking For

• Strong written communication skills in English

• High attention to detail and the ability to follow processes precisely

• Ability to learn operational workflows quickly and work with airport-specific rules (without a guide)

• Calm and solution-oriented mindset under time pressure

• Basic technical understanding and ability to describe issues clearly (for developers)

• Reliability, responsibility, and consistent availability for the shift

What do we offer you?

• The opportunity to work in a fast-growing start-up company, helping to shape and establish the company's leadership in the industry!

• A collaborative work environment and being part of a highly motivated young team

• Personal and professional growth

• Assistance with Learning Agreement and Erasmus+ documents provided by the university

We are looking for a CS intern starting as soon as possible

Please consider that this internship is unpaid and On-site in Barcelona, Spain.

Please also note that providing a Learning Agreement is mandatory!

English resumes only!