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Your responsibilities would include: Support Process Owner in proactively managing respective process and design topics, including but not limited to:

identification and analysis of user requirements within VAT/indirect tax area, including relevant end-to-end transactional, cross-stream processes
ensuring alignment of process design with global standards, legal/tax frameworks, and strategic objectives
providing expert knowledge of the subject area
being responsible for the successful closing of gaps between "as-is" and "to-be" situation
participating in governance boards or design meetings to represent process-related topics
identifying business process improvements and changes and communicate them to the product team
acting as a change agent by promoting process adoption and standardization across OpCos
validating the process designs, contribute broader tax topics design and support Product Experts on platform design
ensuring process changes are modelled/updated in HEPM
maintaining process documentation and ensure alignment with evolving business and legal requirement
cross-functional alligment and collaborating with Product Experts to ensure the platform supports the intended process
supporting on developing and implementing standard operating procedures
developing, implementing and safeguarding control environment, in line with the HEINEKEN Tax Control Framework.

Point of contact towards OpCos*, including but not limited to:

supporting the OpCo on their change management journey and making the change stick
ensuring OpCos remain compliant with standard processes (PDDs), Legal/Tax governance requirements, and Data Management Standards
working with OpCos to foster active participation and ownership of the new solution (processes & tools) and ensuring a proper and effective knowledge transfer (e.g. documentation, training, etc.)
support on developing and implementing standard operating procedures
developing, implementing and safeguarding control environment, in line with the HEINEKEN Tax Control Framework
translating business needs into process flows and documentation
supporting communication and alignment between global and local stakeholders during deployments
assessing impact of issues on process compliance and operational flow
facilitating feedback loops with OpCos to capture improvement ideas and pain points
coordinating and supporting on global SIT, supporting Deployment team on End-to-End testing (SIT and UAT) and ensuring that process-related controls are tested and validated during SIT/UAT
*During deployment, tax Platform Deployment Specialist (PDS) are responsible for the above activities related to OpCos

Other:

working in close collaboration with product team and act as a liaison between business users and technical teams
supporting standing organisation activities
supporting deployment activities

You're a good candidate if you have:

strong understanding of how SAP and tax platforms support end-to-end tax processes
5+ years of experience in end-to-end transactional, cross-stream tax processes and process design with a strong understanding of VAT/indirect tax and with experience in compliance roles
ability to assess business impact and urgency of incidents and requests
strong analytical skills and stakeholder management, with the ability to explain processes clearly and build collaborative relationships
clear and effective communication skills, both with technical and non-technical stakeholders
experience with translating business needs and queries into technical system language
experience with issue analysis, system testing and training delivery
effective communication, presentation, and time management skills
excellent English skills
skilled in facilitating workshops and gathering process requirements.

You're a perfect candidate if you also have:

experience working at HEINEKEN, with an understanding of tax-relevant processes
experience in process modelling tools (e.g., ARIS, Signavio, HEPM) and process mining tools (Celonis)
experience collaborating across different streams, ensuring alignment and end-to-end process effectiveness

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