Intern Customer Service Experience (CSX)

What you´ll do

• Support customer communication and help ensure a smooth customer experience
• Act as a point of contact for customer enquiries (email, calls)
• Assist with order-to-cash (OTC) and customer service related activities
• Help build relationships with customers and collect their feedback
• Maintain and update CRM data, supporting business development activities
• Identify opportunities to improve customer satisfaction (CSAT)
• Collaborate with internal teams (Customer Experience, Supply Chain, etc.)
• Support ongoing projects, process improvements and best practices
• Help monitor performance using KPIs and reports