Graduate Customer Operations Specialist - German Speaker

Description -

The Customer Operations Specialist works within a European, multicultural and fast moving business environment, supporting the HP Customers and Sales Force, within the area of order fulfillment. He/ she is located in a central order management team and has a wide variety of responsibilities:

Key Responsibilities

1. Backlog Accountability

• Own and manage the customer and partner order backlog, ensuring timely delivery within agreed SLAs and business priorities.
• Monitor order and backlog management tools daily, proactively identifying delays and taking corrective actions.
• Provide accurate and timely backlog analysis and status reports to customers and account teams.
• Manage claims, exceptions, special requests, and customer change requests in line with agreed processes and policies.

2. Financial & Revenue Management

• Ensure orders are correctly invoiced and closed in internal systems, triggering billing actions or providing justification where required.
• Minimize field inventory exposure through continuous review and escalation.
• Proactively manage and resolve financial disputes to minimize impact.
• Support revenue optimization, especially at quarter‑end, through collaboration with internal stakeholders.

3. Communication & End‑to‑End Coordination

• Act as the single point of contact for customers regarding orders in process and claims, ensuring proactive, clear, and accurate communication.
• Provide guidance to customers on the order management lifecycle and order acceptance policies via phone and email.
• Coordinate with internal teams including Sales Operations, Order Fulfillment, Logistics, and Credit & Collection to ensure smooth end‑to‑end execution.
• Deliver proactive status updates to customers and sales teams, particularly for orders at risk of SLA breach.

General Responsibilities

• Ensure accuracy, timeliness, and compliance of Customer Operations processes.
• Adhere to global and local internal policies and quality standards.
• Deliver additional operational tasks as requested by the manager.

Education, Knowledge & Skills

• Recent graduate (within the last 12 months) with a Bachelor's or Master's degree in Supply Chain Management, Industrial Engineering, Business Administration, or a related field.
• German at minimum B2 level and fluent English (spoken and written).
• Initial exposure to customer interaction and working in complex or multi‑country environments is a plus.
• Good knowledge of Microsoft Office, with Excel and Power BI considered a strong advantage.
• Strong analytical mindset with attention to detail and data‑driven thinking.
• Clear customer‑centric approach, focused on delivering value and service quality.
• High level of curiosity and willingness to learn in an operational environment
• Flexibility and adaptability, with the ability to prioritize and manage multiple tasks effectively.

What we offer:

• Opportunity to work in an international organization with colleagues coming from all over the world.
• Diverse, continued internal growth and career opportunities. Including HP's own learning platform and LinkedIn Learning.
• An attractive benefits package:
  • Health & Life insurance
  • Lunch at reduced prices at our canteen/ ticket restaurant vouchers
  • HP product discount
• Work life balance / flexible working hours.
• Women, Pride, Young employees, Sustainability and DisAbility! Just a few of our fantastic global business networks you can get involved with locally.
• We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day.
• Do you like to give back to the community? Then join one of our many volunteering teams or be a part of the incredible HP charity day held on siteannually.
• Love sports? Then take advantage of our sports center (indoor and outdoor) with 25+ regular coordinated activities.
• We have an onsite Doctor and medical team for our employees, including services such as: nutrition, physiotherapy, and general health.
• Printing Happy hour - from photographs to large posters. And Hands-on workshops to print with the latest technology - from wall covers to 3D printed models.
• Dedicated lactation room.
• Our Women Network organizes activities such as Networking, the promotion of STEM vocations, talks on, improving business acumen, work life balance and skills of the future, etc.

Sounds like you? Apply and let's have a talk!

Entity: GBU

Job -

Sales Operations

Schedule -

Full time

Shift -

No shift premium (Spain)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP'sEEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"