JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL es una empresa comprometida con la igualdad de oportunidades entre hombres y mujeres / JLL as a company is committed to equal opportunities for men and women.

What this job involves:

This position reports to the Facilities Manager and works as part of overall Facilities Team to manage range of soft services and provide necessary support to ensure efficient and effective running of site while managing team providing first line soft services including reception, mail operations, meeting and events, cleaning, waste and recycling, vending and food services. You will monitor and maintain office equipment and supplies while managing and maintaining regular contact and meetings with relevant vendors to report on issues, recommendations and cost estimates. This role contributes to JLL's business objectives by conducting weekly walk-rounds with vendor cleaning manager ensuring cleaning quality standards are maintained while managing Trouble Ticket (Remedy) requests through helpdesk interface with internal customers and actioning queries promptly in line with service level agreements, and maintaining JLL's reputation for excellence in corporate real estate services through seamless facilities management coordination and operational leadership with customer service excellence while managing daily health and safety issues through maintaining regular scheduled meetings and records of fire and safety teams, fire drills, safety equipment and training.

What your day-to-day will look like:

• Manage team providing first line soft services including reception, mail operations, meeting and events, cleaning, waste and recycling, vending and food services
• Monitor and maintain office equipment and supplies while managing regular contact and meetings with relevant vendors
• Conduct weekly walk-rounds with vendor cleaning manager ensuring cleaning quality standards are maintained consistently
• Manage Trouble Ticket (Remedy) requests through helpdesk interface with internal customers while actioning queries promptly per SLAs
• Manage daily health and safety issues maintaining regular scheduled meetings and records of fire and safety teams/drills/equipment/training
• Provide Travel/Visitors' support interfacing with locally approved hotels while assisting Client global travel and hotel managers
• Assist in organizing internal and external Client events while managing quality of conferencing facilities
• Manage food and kitchen facilities providing direction to housekeepers while raising purchase orders and managing Wiki pages
• Report to Facilities Manager and work as part of overall Facilities Team to ensure efficient and effective running of site
• Provide necessary support to ensure comprehensive assistant facilities management combining operational leadership with customer service excellence.

Required Qualifications:

• Knowledge of Facilities/Office Services Coordinator role with previous experience working within high profile corporate environment
• Previous reception or hospitality experience with Diploma/degree level education for comprehensive facilities coordination
• Problem solving skill with good decision making capabilities for efficient site operations management
• Excellent written/verbal communications with spreadsheet and word processing proficiency for vendor and customer interactions
• Customer focused approach with good inter-personal skills while maintaining assertive and attention to detail qualities
• Understanding of soft services management including reception, mail operations, meeting and events, cleaning, waste and recycling coordination
• Experience with office equipment and supplies monitoring while maintaining vendor contact and meetings for issues reporting
• Knowledge of Trouble Ticket (Remedy) requests management with helpdesk interface and service level agreements understanding.

Preferred Qualifications:

• Experience with health and safety issues management including fire and safety teams coordination with drills and equipment training
• Knowledge of Travel/Visitors' support with locally approved hotels interface and Client global travel managers assistance
• Understanding of internal and external Client events organization with conferencing facilities quality management capabilities
• Background in food and kitchen facilities management with housekeepers direction and purchase orders raising coordination
• Experience with Wiki pages management and communication channels coordination for comprehensive site information sharing
• Knowledge of Building Operations Engineer/Facilities Manager deputising and cover provision when appropriate
• Understanding of cleaning quality standards maintenance with vendor cleaning manager weekly walk-rounds coordination
• Experience in high profile corporate environment with facilities team collaboration and efficient site operations support
• Background managing team providing first line soft services including reception, mail operations, meeting and events, cleaning, waste and recycling, vending and food services
• Understanding of monitoring and maintaining office equipment and supplies while managing regular contact and meetings with relevant vendors.

Location: On-site

At JLL, we are collectively shaping a brighter way - for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Location:

On-site -Barcelona, ESP

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.