JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL es una empresa comprometida con la igualdad de oportunidades entre hombres y mujeres / JLL as a company is committed to equal opportunities for men and women.

As a key member of the Facilities & Hospitality team, the Workplace Services Assistant ensures a seamless, welcoming, and efficient experience for employees and visitors across all workplace services. This position provides operational support to the entire Workplace Services team, with a particular focus on hospitality, reception, facilities and workspace setup.

Reporting directly to the Facility Manager and working closely with the Hospitality Lead, and other Workplace Services team, the Workplace Services Assistant plays a vital role in supporting day-to-day operations in the office, including mailroom management, ticket handling, room setup, and reception coverage.

Main responsibilities include, but are not limited to:

• Provide coverage at reception as required, including greeting visitors, access control, and maintaining a professional and welcoming environment.
• Assist GSAs with daily reception operations, ensuring smooth visitor flow and a positive first impression of the office.
• Support internal teams and employees with workplace requests, coordinating solutions where needed.
• Manage and own the mailroom efficiently, ensuring incoming and outgoing mail and packages are processed accurately and promptly.
• Monitor and manage REWS Office Services tickets (mail&package, office supplies & office services), ensuring timely resolution or escalation where necessary.
• Maintain accurate records of deliveries, collections, and ticket updates.
• Prepare and set up meeting and event rooms according to schedule, including furniture arrangement, equipment setup, and necessary supplies, when required.
• Collaborate with the Workplace Services team to maintain consistent readiness across shared spaces.
• Assist with ad-hoc hospitality or office support duties, including catering setup, supply replenishment, and administrative tasks.
• Support smooth communication within the Workplace Services team and with internal stakeholders.
• Inventory and Supplies Management. Work closely with the Facilities Coordinator to conduct inventories and place orders for office supplies, snacks, amenities, and janitorial consumables, ensuring timely replenishment and accurate stock levels.
• Supervise the proper emptying and handling of confidential paper bins following established protocols to protect information security.
• Provide assistance to the team with any ad hoc tasks that may arise as part of daily operations.
• Perform Site Inspections when needed in collaboration with the Facilities Coordinator

Location:

On-site -Madrid, ESP

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to ourContact Uspage > I want to work for JLL.