⭐ How will you make an impact?

• Customer-Centric Strategy: Lead the design strategy for your Customer Experience area, ensuring every decision starts with the customer and delivers measurable value.
• Shape Product Direction: Partner closely with Product and business leadership to influence roadmap and strategy, ensuring customer experience is a first-class input, not an afterthought.
• Lead Through Design Thinking: Drive a culture of bold problem-solving through ideation, co-creation, and iterative validation, helping teams ask better questions before jumping to solutions.
• Lean UX Approach: Work iteratively, test early and frequently, adapt quickly to change, and deliver value early through close collaboration with cross-functional partners.
• Turn Research into Strategy: Go beyond synthesis. Translate customer insights into a clear design strategy that aligns stakeholders and unlocks new opportunities.
• Own the End-to-End Journey: Map, challenge, and reimagine user journeys to identify the high-leverage moments where great design creates the most impact.
• Prototype the Future: Generate and test innovative concepts that push the experience forward, not just improve what already exists.
• Validate with Rigor: Lead concept testing and partner with Product and Data on experiments that measure real impact and sharpen your design decisions.

⭐ What makes you a great fit?

• You have a track record of defining UX direction. Not just delivering against it.
• You've set vision, built design strategy, and shaped what "great" looks like in a product area.
• You bring a strong point of view and the communication skills to make it land with peers, product leadership, and the business.
• You're a systems thinker who sees the whole experience, not just individual screens, and you design accordingly.
• You're deeply customer-obsessed, with a history of turning research into insight and insight into strategy.
• You're an excellent collaborator who raises the bar for the teams around you, through craft, clarity, and conviction.
• You have mastery of design tools (Figma and beyond), a solid command of design systems and accessibility, and the range to move from high-level strategy to high-fidelity execution.
• You've contributed to design culture. Whether through mentorship, process improvement, or helping a team level up its practice