2d
E-Commerce Risk and Payments Specialist
E-Commerce Risk and Payments Specialist
Requisitos
What is important for the role:
2+ years of experience in e-commerce fraud prevention, payments or risk management.
Bachelor's degree in a related field such as Criminal Justice, Finance, Payments, or Business Administration.
International expertise in online fraud management.
Experience with machine learning fraud detection software and payment platforms (e.g., Adyen, Riskified).
Strong analytical skills with proficiency in Excel and PowerBI.
Excellent analytical and organizational skills and high level of attention to detail.
Excellent communication and collaboration skills for cross-functional teams.
Fluent in Spanish and English.
Ability to work independently in a fast-paced environment.
Beneficios
About us:
Created in Spain in 1846, LOEWE approaches 180 years as one of the world’s major luxury houses. Now under the Creative Direction of Jack McCollough and Lazaro Hernandez, the brand presents itself to the world as a house focused on craft and culture; evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.
LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft and culture around the world.
At LOEWE, we value the uniqueness of our clients and our teams, whoever and wherever they are. We are committed to a culture that welcomes all genders, ethnicities, socioeconomic backgrounds, and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included and empowered to contribute their best.
If you think this role is made for you, please send us your CV!
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Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in a fast moving and ambitious company.
By supporting the Risk and Payments area, this role will contribute to the success in giving the customers the best experience regarding payments, providing a safe platform environment ensuring that conversion is optimal to generate revenue.
Your role will be:
- Proactively manage chargebacks and payments disputes, gathering supporting evidence and processing written correspondence to successfully recover funds.
- Optimize anti-fraud software performance and conduct detailed segmentation analysis.
- Identify, investigate, and report fraudulent transactions, implementing strategies to minimize financial loss.
- Contribute to continuous improvement initiatives to prevent fraud and maintain robust online security.
- Support the integration and testing of new payment methods across various markets.
- Monitor and report on key fraud and payment performance indicators (KPIs)
- Support e-commerce operations by identifying and escalating any technical issues related to payments.
- Continuously identify and implement improvements within the evolving risk landscape. Detect growth and improvement opportunities.
- Act as a central liaison, collaborating effectively with cross-functional teams (e.g., Customer Service, Finance) and managing risk considerations across different regions.
Candidatura gestionada por Loewe