Locations:

Open to candidates currently based in, or willing to relocate to Lisbon!

Position Overview:

The Community Manager is the "front line" of our brand. You will be responsible for the day-to-day pulse of our social channels, ensuring our global player base feels heard, entertained, and supported. This role is a perfect entry point for a social-native who thrives on real-time interaction, sports culture, and brand advocacy. You will act as the bridge between our players and our internal operations, ensuring every interaction reflects our brand voice.

Key Responsibilities:

• Daily Community Management: Monitor all social channels (X, Instagram, Facebook, TikTok) to respond to player inquiries, celebrate big wins, and foster a positive community environment.
• Escalation Management: Identify and escalate complex player issues, technical bugs, or VIP inquiries to the OSMM or Customer Support teams.
• Content Creation & Translations: Assist in the production of "on-the-fly" social content. Adapt and translate brand messaging to ensure it resonates with the sports and casino culture.
• Scheduling & Posting: Own the technical execution of the social calendar, ensuring all approved posts are scheduled and go live accurately across all platforms.
• Traffic for Boosting: Monitor organic post performance in real-time; identify high-performing content and flag it for the paid media team to receive "boosted" spend.
• Reporting: Pull monthly raw data and metrics; contribute initial insights on community sentiment and engagement trends to monthly performance reports.

Qualifications:

• Social Fluency: Deep understanding of X, Instagram, TikTok, and Facebook algorithms and community norms.
• Strong Communication: Exceptional writing skills with the ability to adopt a specific brand "voice" (witty, professional, or high-energy).
• Attention to Detail: Ability to manage multiple posting schedules without errors in copy or links.
• Location: Must be located in or willing to work from our Lisbon hub.

Preferred Experience:

• Internships or 1 year of experience in social media, PR, or customer-facing roles.
• A passion for sports betting or online casino gaming