Mercier Consultancy MD is seeking French-Speaking Cybersecurity Customer Experts to join our team in Athens. This role involves providing dedicated cybersecurity customer support to French-speaking clients, helping them navigate and secure their digital environments. Join us to build a rewarding career in cybersecurity within a collaborative and innovative workplace located in the vibrant city of Athens.

Key Responsibilities

• Provide expert cybersecurity customer support to French-speaking clients through phone, email, and chat channels.
• Troubleshoot and resolve security-related customer issues efficiently and professionally.
• Guide customers on best practices in cybersecurity and optimal use of security solutions.
• Maintain accurate records of all customer interactions and technical issues using CRM tools.
• Collaborate with technical teams to escalate and resolve complex cybersecurity challenges.
• Stay updated with the latest cybersecurity trends and developments to offer informed support.

Requirements

• Fluent in French (both written and spoken); proficiency in English is a plus.
• Previous experience in customer support or related roles, preferably within cybersecurity or IT security.
• Good knowledge of cybersecurity concepts, threats, and technologies.
• Strong communication, analytical, and problem-solving skills focused on customer satisfaction.
• Ability to multitask and work effectively under pressure in a fast-paced environment.
• Experience with CRM software and customer support platforms.
• Passionate about cybersecurity with a willingness to continuously learn and adapt.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Bonus
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...